Sinitic AI automates customer support for Asia's iGaming industry - Eastern European Gaming - News - Interviews - Legal Market Updates - Premium Reports - Events - Directory

Sinitic AI-enabled system solves Asian iGaming customer support automation's 4 biggest problems TAIPEI, August, 2018 – Natural language processing (NLP) company Sinitic has announced the launch of a customized customer support automation solution for the iGaming industry in Asia. Sinitic's solution is artificial intelligence (AI)-enabled and targets the biggest pain points for customer support automation for iGaming operators. Because of unique market factors, customer support costs currently make up 50-60% of an Asian iGaming company's Costs of Goods Sold. These costs are particularly high as companies tend to centralize their operations in the few regulated markets and therefore need to import a large number of staff for multilingual customer support teams. Sinitic's AI-enabled chatbots – conversational assistants that assist human customer support staff – give businesses the power to control and reduce these operational costs while expanding profits.