Are You Ready to Manage Digital Labor?


During Aragon Research's research community meeting this week, Jim and I were discussing what it will take to manage your workforce in the future; a hybrid mixture of humans and digital labor. The discussion got us thinking about what it means to manage technology versus what it takes to manage people, and how this will change as organizations introduce AI-enabled technologies. In this blog, we explore the differences and similarities between managing humans and technology to understand how management will change as we introduce technologies that can learn, recognize patterns, and change/respond. Digital labor is a term that applies to the automation of tasks that are performed by computer applications. Our future workforce will be a hybrid combination of humans and AI-enabled technologies (i.e., bots, assistants, robotics, etc.), supported by traditional non-AI technology.

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