Applied AI News

Blue Cross/Blue Shield of Virginia (Richmond, VA) has developed an expert system to classify, evaluate and process medical claims. The system, called MedScreen, reportedly can process up to 500 claims in 45 minutes, an operation that used to take several days to complete. Citibank's Network Development and Operations (Long Island City, NY) has developed an intelligent help subsystem as a diagnostic aid to network operators. This expert system provides context-sensitive help to operators at Citibank's internal telecommunications network control center, assisting the operators by quickly identifying malfunctions and suggesting solutions. IBM (Armonk, NY) and Dragon Systems (Newton, MA) have jointly developed VoiceType, a speech recognition system based on elements of the DragonDictate product, which allows hands-free typing.