Integrating Psychological Behaviors in the Rational Process of Conversational Assistant Agents

In this paper, we describe a framework dedicated to studies and experimentations upon the nature of the relationships between the rational reasoning process of an artificial agent and its psychological counterpart, namely its behavioral reasoning process. This study is focused on the domain of Conversational Assistant Agents, which are software tools providing various kinds of assistance to people of the general public interacting with computer-based applications or services. In this context, we show on some examples the need for the agents to be able to exhibit both a rational reasoning about the system functioning and a human-like believable dialogical interaction with the users.