Discovering Conversational Dependencies between Messages in Dialogs
Du, Wenchao (University of Waterloo) | Poupart, Pascal (University of Waterloo) | Xu, Wei (The Ohio State University)
We investigate the task of inferring conversational dependencies between messages in one-on-one online chat, which has become one of the most popular forms of customer service. We propose a novel probabilistic classifier that leverages conversational, lexical and semantic information. The approach is evaluated empirically on a set of customer service chat logs from a Chinese e-commerce website.
Feb-14-2017