Sociotechnical Implications of Generative Artificial Intelligence for Information Access

Robust access to trustworthy information is a critical need for society including implications for knowledge production, public health education, and promoting informed citizenry in democratic societies. Generative AI technologies such as large language models (LLMs) may enable new ways to access information and improve effectiveness of existing information retrieval (IR) systems. More efficient basic task execution with the help of LLMs can also enable people to focus on the more challenging aspects of information retrieval related tasks and research. However, the long-term social implications of deploying these technologies in the context of information access are not yet well-understood. Existing research has focused on how these models may generate biased and harmful content [11, 23, 69, 80, 124, 158, 236] as well as the environmental costs [23, 31, 61, 166, 167, 241] of developing and deploying these models at scale. In the context of information access, Shah and Bender [187] have argued that certain framings of LLMs as "search engines" lack the necessary theoretical underpinnings and may constitute as a category error. In this current work, we present a broader perspective on the sociotechnical implications of generative AI for information access. Our perspective is informed by existing literature and aims to provide a summary of known challenges viewed through a systemic lens that we hope will serve as a useful resource for future critical research in this area. We present a summary of these implications next followed by recommendations for evaluation and mitigation later in this chapter.