With the boom of e-commerce and web applications, recommender systems have become an important part of our daily lives, providing personalized recommendations based on the user's preferences. Although deep neural networks (DNNs) have made significant progress in improving recommendation systems by simulating the interaction between users and items and incorporating their textual information, these DNN-based approaches still have some limitations, such as the difficulty of effectively understanding users' interests and capturing textual information. It is not possible to generalize to different seen/unseen recommendation scenarios and reason about their predictions. At the same time, the emergence of large language models (LLMs), represented by ChatGPT and GPT-4, has revolutionized the fields of natural language processing (NLP) and artificial intelligence (AI) due to their superior capabilities in the basic tasks of language understanding and generation, and their impressive generalization and reasoning capabilities. As a result, recent research has sought to harness the power of LLM to improve recommendation systems. Given the rapid development of this research direction in the field of recommendation systems, there is an urgent need for a systematic review of existing LLM-driven recommendation systems for researchers and practitioners in related fields to gain insight into. More specifically, we first introduced a representative approach to learning user and item representations using LLM as a feature encoder. We then reviewed the latest advances in LLMs techniques for collaborative filtering enhanced recommendation systems from the three paradigms of pre-training, fine-tuning, and prompting. Finally, we had a comprehensive discussion on the future direction of this emerging field.

In the realm of personalization, integrating diverse information sources such as consumption signals and content-based representations is becoming increasingly critical to build state-of-the-art solutions. In this regard, two of the biggest trends in research around this subject are Graph Neural Networks (GNNs) and Foundation Models (FMs). While GNNs emerged as a popular solution in industry for powering personalization at scale, FMs have only recently caught attention for their promising performance in personalization tasks like ranking and retrieval. In this paper, we present a graph-based foundation modeling approach tailored to personalization. Central to this approach is a Heterogeneous GNN (HGNN) designed to capture multi-hop content and consumption relationships across a range of recommendable item types. To ensure the generality required from a Foundation Model, we employ a Large Language Model (LLM) text-based featurization of nodes that accommodates all item types, and construct the graph using co-interaction signals, which inherently transcend content specificity. To facilitate practical generalization, we further couple the HGNN with an adaptation mechanism based on a two-tower (2T) architecture, which also operates agnostically to content type. This multi-stage approach ensures high scalability; while the HGNN produces general purpose embeddings, the 2T component models in a continuous space the sheer size of user-item interaction data. Our comprehensive approach has been rigorously tested and proven effective in delivering recommendations across a diverse array of products within a real-world, industrial audio streaming platform.

Yoel Roth has spent the past 16 months recovering from a very bad, very public breakup. For two chaotic weeks after Elon Musk took control of Twitter in October 2022, Roth clung on to his job as the platform's head of trust and safety. He even won public praise from Musk for his "high integrity." But Roth ended up walking away from the job that November, and he was quickly targeted with a torrent of harassment, driven partly by lurid accusations from Musk himself and also by "The Twitter files," a dump of internal documents that revealed how Roth and other executives grappled with content moderation decisions. Roth has kept busy consulting, teaching, and studying decentralized social networks (he now posts on Bluesky).

This paper introduces RecAI, a practical toolkit designed to augment or even revolutionize recommender systems with the advanced capabilities of Large Language Models (LLMs). RecAI provides a suite of tools, including Recommender AI Agent, Recommendation-oriented Language Models, Knowledge Plugin, RecExplainer, and Evaluator, to facilitate the integration of LLMs into recommender systems from multifaceted perspectives. The new generation of recommender systems, empowered by LLMs, are expected to be more versatile, explainable, conversational, and controllable, paving the way for more intelligent and user-centric recommendation experiences. We hope the open-source of RecAI can help accelerate evolution of new advanced recommender systems. The source code of RecAI is available at \url{https://github.com/microsoft/RecAI}.

The long-tail recommendation is a challenging task for traditional recommender systems, due to data sparsity and data imbalance issues. The recent development of large language models (LLMs) has shown their abilities in complex reasoning, which can help to deduce users' preferences based on very few previous interactions. However, since most LLM-based systems rely on items' semantic meaning as the sole evidence for reasoning, the collaborative information of user-item interactions is neglected, which can cause the LLM's reasoning to be misaligned with task-specific collaborative information of the dataset. To further align LLMs' reasoning to task-specific user-item interaction knowledge, we introduce collaborative retrieval-augmented LLMs, CoRAL, which directly incorporate collaborative evidence into the prompts. Based on the retrieved user-item interactions, the LLM can analyze shared and distinct preferences among users, and summarize the patterns indicating which types of users would be attracted by certain items. The retrieved collaborative evidence prompts the LLM to align its reasoning with the user-item interaction patterns in the dataset. However, since the capacity of the input prompt is limited, finding the minimally-sufficient collaborative information for recommendation tasks can be challenging. We propose to find the optimal interaction set through a sequential decision-making process and develop a retrieval policy learned through a reinforcement learning (RL) framework, CoRAL. Our experimental results show that CoRAL can significantly improve LLMs' reasoning abilities on specific recommendation tasks. Our analysis also reveals that CoRAL can more efficiently explore collaborative information through reinforcement learning.

Although there is mounting empirical evidence for the increase in affective polarization, few mechanistic models can explain its emergence at the population level. The question of how such a phenomenon can emerge from divergent opinions of a population on an ideological issue is still an open issue. In this paper, we establish that human normativity, that is, individual expression of normative opinions based on beliefs about the population, can lead to population-level polarization when ideological institutions distort beliefs in accordance with their objective of moving expressed opinion to one extreme. Using a game-theoretic model, we establish that individuals with more extreme opinions will have more extreme rhetoric and higher misperceptions about their outgroup members. Our model also shows that when social recommendation systems mediate institutional signals, we can observe the formation of different institutional communities, each with its unique community structure and characteristics. Using the model, we identify practical strategies platforms can implement, such as reducing exposure to signals from ideological institutions and a tailored approach to content moderation, both of which can rectify the affective polarization problem within its purview.

Target-oriented proactive dialogue systems aim to lead conversations from a dialogue context toward a pre-determined target, such as making recommendations on designated items or introducing new specific topics. To this end, it is critical for such dialogue systems to plan reasonable actions to drive the conversation proactively, and meanwhile, to plan appropriate topics to move the conversation forward to the target topic smoothly. In this work, we mainly focus on effective dialogue planning for target-oriented dialogue generation. Inspired by decision-making theories in cognitive science, we propose a novel target-constrained bidirectional planning (TRIP) approach, which plans an appropriate dialogue path by looking ahead and looking back. By formulating the planning as a generation task, our TRIP bidirectionally generates a dialogue path consisting of a sequence of pairs using two Transformer decoders. They are expected to supervise each other and converge on consistent actions and topics by minimizing the decision gap and contrastive generation of targets. Moreover, we propose a target-constrained decoding algorithm with a bidirectional agreement to better control the planning process. Subsequently, we adopt the planned dialogue paths to guide dialogue generation in a pipeline manner, where we explore two variants: prompt-based generation and plan-controlled generation. Extensive experiments are conducted on two challenging dialogue datasets, which are re-purposed for exploring target-oriented dialogue. Our automatic and human evaluations demonstrate that the proposed methods significantly outperform various baseline models.

In big data Era, significant advances in e-commerce, targeted marketing, social shopping, e-tourism, etc. are derived basically from collective intelligence. Such applications mainly exploit data generated by users to extract different valuable information. User content represents data, information, or media content voluntarily provided by people Krumm et al. [2008], when they interact with web sites, social media, and data sources, etc. This data regroups social data, YouTube videos, blogs and micro-blogs, query-logs, etc. Analysis of this data provides useful information helping to understand user behavior, user opinions, topics of interest, etc. It helps to detect hidden patterns and to construct users' profiles, in order to propose user-centric solutions like: recommendation systems, content personalization, cache improvement, etc. for successful user experience.

We investigate personalizing the explanations that an Intelligent Tutoring System generates to justify the hints it provides to students to foster their learning. The personalization targets students with low levels of two traits, Need for Cognition and Conscientiousness, and aims to enhance these students' engagement with the explanations, based on prior findings that these students do not naturally engage with the explanations but they would benefit from them if they do. To evaluate the effectiveness of the personalization, we conducted a user study where we found that our proposed personalization significantly increases our target users' interaction with the hint explanations, their understanding of the hints and their learning. Hence, this work provides valuable insights into effectively personalizing AI-driven explanations for cognitively demanding tasks such as learning.

In the era of information overload, the value of recommender systems has been profoundly recognized in academia and industry alike. Multi-interest sequential recommendation, in particular, is a subfield that has been receiving increasing attention in recent years. By generating multiple-user representations, multi-interest learning models demonstrate superior expressiveness than single-user representation models, both theoretically and empirically. Despite major advancements in the field, three major issues continue to plague the performance and adoptability of multi-interest learning methods, the difference between training and deployment objectives, the inability to access item information, and the difficulty of industrial adoption due to its single-tower architecture. We address these challenges by proposing a novel multi-tower multi-interest framework with user representation repel. Experimental results across multiple large-scale industrial datasets proved the effectiveness and generalizability of our proposed framework.