Recently, models for user representation learning have been widely applied in click-through-rate (CTR) and conversion-rate (CVR) prediction. Usually, the model learns a universal user representation as the input for subsequent scenario-specific models. However, in numerous industrial applications (e.g., recommendation and marketing), the business always operates such applications as various online activities among different user segmentation. These segmentation are always created by domain experts. Due to the difference in user distribution (i.e., user segmentation) and business objectives in subsequent tasks, learning solely on universal representation may lead to detrimental effects on both model performance and robustness. In this paper, we propose a novel learning framework that can first learn general universal user representation through information bottleneck. Then, merge and learn a segmentation-specific or a task-specific representation through neural interaction. We design the interactive learning process by leveraging a bipartite graph architecture to model the representation learning and merging between contextual clusters and each user segmentation. Our proposed method is evaluated in two open-source benchmarks, two offline business datasets, and deployed on two online marketing applications to predict users' CVR. The results demonstrate that our method can achieve superior performance and surpass the baseline methods.

Data preprocessing pipelines, which includes data decoding, cleaning, and transforming, are a crucial component of Machine Learning (ML) training. Thy are computationally intensive and often become a major bottleneck, due to the increasing performance gap between the CPUs used for preprocessing and the GPUs used for model training. Recent studies show that a significant number of CPUs across several machines are required to achieve sufficient throughput to saturate the GPUs, leading to increased resource and energy consumption. When the pipeline involves vocabulary generation, the preprocessing performance scales poorly due to significant row-wise synchronization overhead between different CPU cores and servers. To address this limitation, in this paper we present the design of Piper, a hardware accelerator for tabular data preprocessing, prototype it on FPGAs, and demonstrate its potential for training pipelines of commercial recommender systems. Piper achieves 4.7 $\sim$ 71.3$\times$ speedup in latency over a 128-core CPU server and outperforms a data-center GPU by 4.8$\sim$ 20.3$\times$ when using binary input. The impressive performance showcases Piper's potential to increase the efficiency of data preprocessing pipelines and significantly reduce their resource consumption.

Reinforcement learning methods have been used to optimize long-term user engagement in recommendation systems. However, existing reinforcement learning-based recommendation systems do not fully exploit the relevance of individual user behavior across different platforms. One potential solution is to aggregate data from various platforms in a centralized location and use the aggregated data for training. However, this approach raises economic and legal concerns, including increased communication costs and potential threats to user privacy. To address these challenges, we propose \textbf{FedSlate}, a federated reinforcement learning recommendation algorithm that effectively utilizes information that is prohibited from being shared at a legal level. We employ the SlateQ algorithm to assist FedSlate in learning users' long-term behavior and evaluating the value of recommended content. We extend the existing application scope of recommendation systems from single-user single-platform to single-user multi-platform and address cross-platform learning challenges by introducing federated learning. We use RecSim to construct a simulation environment for evaluating FedSlate and compare its performance with state-of-the-art benchmark recommendation models. Experimental results demonstrate the superior effects of FedSlate over baseline methods in various environmental settings, and FedSlate facilitates the learning of recommendation strategies in scenarios where baseline methods are completely inapplicable. Code is available at \textit{https://github.com/TianYaDY/FedSlate}.

Sequential recommendation models user interests based on historical behaviors to provide personalized recommendation. Previous sequential recommendation algorithms primarily employ neural networks to extract features of user interests, achieving good performance. However, due to the recommendation system datasets sparsity, these algorithms often employ small-scale network frameworks, resulting in weaker generalization capability. Recently, a series of sequential recommendation algorithms based on large pre-trained language models have been proposed. Nonetheless, given the real-time demands of recommendation systems, the challenge remains in applying pre-trained language models for rapid recommendations in real scenarios. To address this, we propose a sequential recommendation algorithm based on a pre-trained language model and knowledge distillation. The key of proposed algorithm is to transfer pre-trained knowledge across domains and achieve lightweight inference by knowledge distillation. The algorithm operates in two stages: in the first stage, we fine-tune the pre-trained language model on the recommendation dataset to transfer the pre-trained knowledge to the recommendation task; in the second stage, we distill the trained language model to transfer the learned knowledge to a lightweight model. Extensive experiments on multiple public recommendation datasets show that the proposed algorithm enhances recommendation accuracy and provide timely recommendation services.

Most recommender systems research focuses on binary historical user-item interaction encodings to predict future interactions. User features, item features, and interaction strengths remain largely under-utilized in this space or only indirectly utilized, despite proving largely effective in large-scale production recommendation systems. We propose a new attention mechanism, loosely based on the principles of collaborative filtering, called Row-Column Separable Attention RCSA to take advantage of real-valued interaction weights as well as user and item features directly. Building on this mechanism, we additionally propose a novel Graph Diffusion Transformer GDiT architecture which is trained to iteratively denoise the weighted interaction matrix of the user-item interaction graph directly. The weighted interaction matrix is built from the bipartite structure of the user-item interaction graph and corresponding edge weights derived from user-item rating interactions. Inspired by the recent progress in text-conditioned image generation, our method directly produces user-item rating predictions on the same scale as the original ratings by conditioning the denoising process on user and item features with a principled approach.

Improving recommendation systems (RS) can greatly enhance the user experience across many domains, such as social media. Many RS utilize embedding-based retrieval (EBR) approaches to retrieve candidates for recommendation. In an EBR system, the embedding quality is key. According to recent literature, self-supervised multitask learning (SSMTL) has showed strong performance on academic benchmarks in embedding learning and resulted in an overall improvement in multiple downstream tasks, demonstrating a larger resilience to the adverse conditions between each downstream task and thereby increased robustness and task generalization ability through the training objective. However, whether or not the success of SSMTL in academia as a robust training objectives translates to large-scale (i.e., over hundreds of million users and interactions in-between) industrial RS still requires verification. Simply adopting academic setups in industrial RS might entail two issues. Firstly, many self-supervised objectives require data augmentations (e.g., embedding masking/corruption) over a large portion of users and items, which is prohibitively expensive in industrial RS. Furthermore, some self-supervised objectives might not align with the recommendation task, which might lead to redundant computational overheads or negative transfer. In light of these two challenges, we evaluate using a robust training objective, specifically SSMTL, through a large-scale friend recommendation system on a social media platform in the tech sector, identifying whether this increase in robustness can work at scale in enhancing retrieval in the production setting. Through online A/B testing with SSMTL-based EBR, we observe statistically significant increases in key metrics in the friend recommendations, with up to 5.45% improvements in new friends made and 1.91% improvements in new friends made with cold-start users.

This paper describes the capabilities and potential of the intelligent personal assistant (IPA) CORE (Checklist Organizer for Research and Exploration), designed to support astronauts during procedures onboard the International Space Station (ISS), the Lunar Gateway station, and beyond. We reflect on the importance of a reliable and flexible assistant capable of offline operation and highlight the usefulness of audiovisual interaction using augmented reality elements to intuitively display checklist information. We argue that current approaches to the design of IPAs in space operations fall short of meeting these criteria. Therefore, we propose CORE as an assistant that combines Knowledge Graphs (KGs), Retrieval-Augmented Generation (RAG) for a Generative Pre-Trained Transformer (GPT), and Augmented Reality (AR) elements to ensure an intuitive understanding of procedure steps, reliability, offline availability, and flexibility in terms of response style and procedure updates.

In the era of large language models (LLMs), a vast amount of conversation logs will be accumulated thanks to the rapid development trend of language UI. Conversation Analysis (CA) strives to uncover and analyze critical information from conversation data, streamlining manual processes and supporting business insights and decision-making. The need for CA to extract actionable insights and drive empowerment is becoming increasingly prominent and attracting widespread attention. However, the lack of a clear scope for CA leads to a dispersion of various techniques, making it difficult to form a systematic technical synergy to empower business applications. In this paper, we perform a thorough review and systematize CA task to summarize the existing related work. Specifically, we formally define CA task to confront the fragmented and chaotic landscape in this field, and derive four key steps of CA from conversation scene reconstruction, to in-depth attribution analysis, and then to performing targeted training, finally generating conversations based on the targeted training for achieving the specific goals. In addition, we showcase the relevant benchmarks, discuss potential challenges and point out future directions in both industry and academia. In view of current advancements, it is evident that the majority of efforts are still concentrated on the analysis of shallow conversation elements, which presents a considerable gap between the research and business, and with the assist of LLMs, recent work has shown a trend towards research on causality and strategic tasks which are sophisticated and high-level. The analyzed experiences and insights will inevitably have broader application value in business operations that target conversation logs.

In recent years, the e-commerce industry has seen a rapid increase in the demand for advanced AI-driven customer service solutions. Traditional cloud-based models face limitations in terms of latency, personalized services, and privacy concerns. Furthermore, end devices often lack the computational resources to deploy large AI models effectively. In this paper, we propose an innovative End-Cloud Collaboration (ECC) framework for advanced AI customer service in e-commerce. This framework integrates the advantages of large cloud models and mid/small-sized end models by deeply exploring the generalization potential of cloud models and effectively utilizing the computing power resources of terminal chips, alleviating the strain on computing resources to some extent. Specifically, the large cloud model acts as a teacher, guiding and promoting the learning of the end model, which significantly reduces the end model's reliance on large-scale, high-quality data and thereby addresses the data bottleneck in traditional end model training, offering a new paradigm for the rapid deployment of industry applications. Additionally, we introduce an online evolutive learning strategy that enables the end model to continuously iterate and upgrade based on guidance from the cloud model and real-time user feedback. This strategy ensures that the model can flexibly adapt to the rapid changes in application scenarios while avoiding the uploading of sensitive information by performing local fine-tuning, achieving the dual goals of privacy protection and personalized service. %We make systematic contributions to the customized model fine-tuning methods in the e-commerce domain. To conclude, we implement in-depth corpus collection (e.g., data organization, cleaning, and preprocessing) and train an ECC-based industry-specific model for e-commerce customer service.

FAIR GPT is a first virtual consultant in ChatGPT designed to help researchers and organizations make their data and metadata compliant with the FAIR (Findable, Accessible, Interoperable, Reusable) principles. It provides guidance on metadata improvement, dataset organization, and repository selection. To ensure accuracy, FAIR GPT uses external APIs to assess dataset FAIRness, retrieve controlled vocabularies, and recommend repositories, minimizing hallucination and improving precision. It also assists in creating documentation (data and software management plans, README files, and codebooks), and selecting proper licenses. This paper describes its features, applications, and limitations.