The dream to create AI assistants as capable and versatile as the fictional J.A.R.V.I.S from Iron Man has long captivated imaginations. With the evolution of (multi-modal) large language models ((M)LLMs), this dream is closer to reality, as (M)LLM-based Agents using computing devices (e.g., computers and mobile phones) by operating within the environments and interfaces (e.g., Graphical User Interface (GUI)) provided by operating systems (OS) to automate tasks have significantly advanced. This paper presents a comprehensive survey of these advanced agents, designated as OS Agents. We begin by elucidating the fundamentals of OS Agents, exploring their key components including the environment, observation space, and action space, and outlining essential capabilities such as understanding, planning, and grounding. We then examine methodologies for constructing OS Agents, focusing on domain-specific foundation models and agent frameworks. A detailed review of evaluation protocols and benchmarks highlights how OS Agents are assessed across diverse tasks. Finally, we discuss current challenges and identify promising directions for future research, including safety and privacy, personalization and self-evolution. This survey aims to consolidate the state of OS Agents research, providing insights to guide both academic inquiry and industrial development. An open-source GitHub repository is maintained as a dynamic resource to foster further innovation in this field. We present a 9-page version of our work, accepted by ACL 2025, to provide a concise overview to the domain.

The Algorithm Selection Problem for recommender systems-choosing the best algorithm for a given user or context-remains a significant challenge. Traditional meta-learning approaches often treat algorithms as categorical choices, ignoring their intrinsic properties. Recent work has shown that explicitly characterizing algorithms with features can improve model performance in other domains. Building on this, we propose a per-user meta-learning approach for recommender system selection that leverages both user meta-features and automatically extracted algorithm features from source code. Our preliminary results, averaged over six diverse datasets, show that augmenting a meta-learner with algorithm features improves its average NDCG@10 performance by 8.83% from 0.135 (user features only) to 0.147. This enhanced model outperforms the Single Best Algorithm baseline (0.131) and successfully closes 10.5% of the performance gap to a theoretical oracle selector. These findings show that even static source code metrics provide a valuable predictive signal, presenting a promising direction for building more robust and intelligent recommender systems.

Building large-scale e-commerce recommendation systems requires addressing three key technical challenges: (1) designing a universal recommendation architecture across dozens of placements, (2) decreasing excessive maintenance costs, and (3) managing a highly dynamic product catalogue. This paper presents a unified content-based recommendation system deployed at Allegro.com, the largest e-commerce platform of European origin. The system is built on a prevalent Two Tower retrieval framework, representing products using textual and structured attributes, which enables efficient retrieval via Approximate Nearest Neighbour search. We demonstrate how the same model architecture can be adapted to serve three distinct recommendation tasks: similarity search, complementary product suggestions, and inspirational content discovery, by modifying only a handful of components in either the model or the serving logic. Extensive A/B testing over two years confirms significant gains in engagement and profit-based metrics across desktop and mobile app channels. Our results show that a flexible, scalable architecture can serve diverse user intents with minimal maintenance overhead.

Graph Neural Networks (GNN) have been extensively applied to industry recommendation systems, as seen in models like GraphSage\cite{GraphSage}, TwHIM\cite{TwHIM}, LiGNN\cite{LiGNN} etc. In these works, graphs were constructed based on users' activities on the platforms, and various graph models were developed to effectively learn node embeddings. In addition to users' onsite activities, their offsite conversions are crucial for Ads models to capture their shopping interest. To better leverage offsite conversion data and explore the connection between onsite and offsite activities, we constructed a large-scale heterogeneous graph based on users' onsite ad interactions and opt-in offsite conversion activities. Furthermore, we introduced TransRA (TransR\cite{TransR} with Anchors), a novel Knowledge Graph Embedding (KGE) model, to more efficiently integrate graph embeddings into Ads ranking models. However, our Ads ranking models initially struggled to directly incorporate Knowledge Graph Embeddings (KGE), and only modest gains were observed during offline experiments. To address this challenge, we employed the Large ID Embedding Table technique and innovated an attention based KGE finetuning approach within the Ads ranking models. As a result, we observed a significant AUC lift in Click-Through Rate (CTR) and Conversion Rate (CVR) prediction models. Moreover, this framework has been deployed in Pinterest's Ads Engagement Model and contributed to $2.69\%$ CTR lift and $1.34\%$ CPC reduction. We believe the techniques presented in this paper can be leveraged by other large-scale industrial models.

Conversational Recommender Systems (CRSs) are receiving growing research attention across domains, yet their user experience (UX) evaluation remains limited. Existing reviews largely overlook empirical UX studies, particularly in adaptive and large language model (LLM)-based CRSs. To address this gap, we conducted a systematic review following PRISMA guidelines, synthesising 23 empirical studies published between 2017 and 2025. We analysed how UX has been conceptualised, measured, and shaped by domain, adaptivity, and LLM. Our findings reveal persistent limitations: post hoc surveys dominate, turn-level affective UX constructs are rarely assessed, and adaptive behaviours are seldom linked to UX outcomes. LLM-based CRSs introduce further challenges, including epistemic opacity and verbosity, yet evaluations infrequently address these issues. We contribute a structured synthesis of UX metrics, a comparative analysis of adaptive and nonadaptive systems, and a forward-looking agenda for LLM-aware UX evaluation. These findings support the development of more transparent, engaging, and user-centred CRS evaluation practices.

Food delivery platforms face the challenge of helping users navigate vast catalogs of restaurants and dishes to find meals they truly enjoy. This paper presents RED, an automated recommendation system designed for iFood, Latin America's largest on-demand food delivery platform, to personalize the selection of curated food collections displayed to millions of users. Our approach employs a LightGBM classifier that scores collections based on three feature groups: collection characteristics, user-collection similarity, and contextual information. To address the cold-start problem of recommending newly created collections, we develop content-based representations using item embeddings and implement monotonicity constraints to improve generalization. We tackle data scarcity by bootstrapping from category carousel interactions and address visibility bias through unbiased sampling of impressions and purchases in production. The system demonstrates significant real-world impact through extensive A/B testing with 5-10% of iFood's user base. Online results of our A/B tests add up to 97% improvement in Card Conversion Rate and 1.4% increase in overall App Conversion Rate compared to popularity-based baselines. Notably, our offline accuracy metrics strongly correlate with online performance, enabling reliable impact prediction before deployment. To our knowledge, this is the first work to detail large-scale recommendation of curated food collections in a dynamic commercial environment.

Click-Through Rate (CTR) prediction, a core task in recommendation systems, estimates user click likelihood using historical behavioral data. Modeling user behavior sequences as text to leverage Language Models (LMs) for this task has gained traction, owing to LMs' strong semantic understanding and contextual modeling capabilities. However, a critical structural gap exists: user behavior sequences consist of discrete actions connected by semantically empty separators, differing fundamentally from the coherent natural language in LM pre-training. This mismatch causes semantic fragmentation, where LM attention scatters across irrelevant tokens instead of focusing on meaningful behavior boundaries and inter-behavior relationships, degrading prediction performance. To address this, we propose $\textit{CTR-Sink}$, a novel framework introducing behavior-level attention sinks tailored for recommendation scenarios. Inspired by attention sink theory, it constructs attention focus sinks and dynamically regulates attention aggregation via external information. Specifically, we insert sink tokens between consecutive behaviors, incorporating recommendation-specific signals such as temporal distance to serve as stable attention sinks. To enhance generality, we design a two-stage training strategy that explicitly guides LM attention toward sink tokens and a attention sink mechanism that amplifies inter-sink dependencies to better capture behavioral correlations. Experiments on one industrial dataset and two open-source datasets (MovieLens, Kuairec), alongside visualization results, validate the method's effectiveness across scenarios.

Recommender Systems (RS) often rely on representations of users and items in a joint embedding space and on a similarity metric to compute relevance scores. In modern RS, the modules to obtain user and item representations consist of two distinct and separate neural networks (NN). In multimodal representation learning, weight sharing has been proven effective in reducing the distance between multiple modalities of a same item. Inspired by these approaches, we propose a novel RS that leverages weight sharing between the user and item NN modules used to obtain the latent representations in the shared embedding space. The proposed framework consists of a single Collaborative Branch for Recommendation (CoBraR). We evaluate CoBraR by means of quantitative experiments on e-commerce and movie recommendation. Our experiments show that by reducing the number of parameters and improving beyond-accuracy aspects without compromising accuracy, CoBraR has the potential to be applied and extended for real-world scenarios.

While commercial metaverse platforms offer diverse user-generated content, they lack effective navigation assistance that can dynamically adapt to users' interests and intentions. Although previous research has investigated on-demand agents in controlled environments, implementation in commercial settings with diverse world configurations and platform constraints remains challenging. We present Navigation Pixie, an on-demand navigation agent employing a loosely coupled architecture that integrates structured spatial metadata with LLM-based natural language processing while minimizing platform dependencies, which enables experiments on the extensive user base of commercial metaverse platforms. Our cross-platform experiments on commercial metaverse platform Cluster with 99 PC client and 94 VR-HMD participants demonstrated that Navigation Pixie significantly increased dwell time and free exploration compared to fixed-route and no-agent conditions across both platforms. Subjective evaluations revealed consistent on-demand preferences in PC environments versus context-dependent social perception advantages in VR-HMD. This research contributes to advancing VR interaction design through conversational spatial navigation agents, establishes cross-platform evaluation methodologies revealing environment-dependent effectiveness, and demonstrates empirical experimentation frameworks for commercial metaverse platforms.

Recommender systems are essential for guiding users through the vast and diverse landscape of digital content by delivering personalized and relevant suggestions. However, improving both personalization and interpretability remains a challenge, particularly in scenarios involving limited user feedback or heterogeneous item attributes. In this article, we propose a novel hybrid recommendation framework that combines Graph Attention Networks (GATs) with Large Language Models (LLMs) to address these limitations. LLMs are first used to enrich user and item representations by generating semantically meaningful profiles based on metadata such as titles, genres, and overviews. These enriched embeddings serve as initial node features in a user and movie bipartite graph, which is processed using a GAT based collaborative filtering model. To enhance ranking accuracy, we introduce a hybrid loss function that combines Bayesian Personalized Ranking (BPR), cosine similarity, and robust negative sampling. Post-processing involves reranking the GAT-generated recommendations using the LLM, which also generates natural-language justifications to improve transparency. We evaluated our model on benchmark datasets, including MovieLens 100k and 1M, where it consistently outperforms strong baselines. Ablation studies confirm that LLM-based embeddings and the cosine similarity term significantly contribute to performance gains. This work demonstrates the potential of integrating LLMs to improve both the accuracy and interpretability of recommender systems.