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IPsoft and Go2the.cloud Partner to Deliver Artificial Intelligence-Based IT Support Services for TOPdesk Community - IPsoft

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AI have entered into a partnership to provide TOPdesk users with expanded IT support through cognitive Artificial Intelligence (AI) by using Amelia, IPsoft's industry-leading digital AI colleague, as a digital IT service desk employee. Amelia will automate routine IT service desk functions to deliver efficient and more timely support services to TOPdesk users, freeing up time for support employees to focus on more critical tasks. AI solution is offered as a service and integrated with TOPdesk's service management software, using Amelia's conversational interface -- in natural language -- as an interactive front-end for users. AI will support this partnership by working together with participating customers to seamlessly integrate Amelia's cognitive AI abilities with their existing TOPdesk deployments. "Amelia is rated as the most intelligent virtual agent by Everest Group and through her unique programming and algorithms, Amelia utilizes each of the human brain s eight core cognitive skills to deliver unparalleled capabilities, surpassing mere chatbots in every way. We look forward to being able to offer Amelia capabilities to TOPdesk users," said Ramon van Leeuwen, CCO at TOPdesk.


Infographic: The rise of voice search

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Up until recently, when users wanted to search for something online, they would need to type their queries into a search engine such as Google or Yahoo. However, the development of voice search technology means that users can now simply speak their query aloud into a device such as a smart speaker (e.g. the Google Home) or an AI-powered virtual assistant (e.g. the Amazon Alexa) and receive a verbal answer to that query. ComScore predicts that voice search will account for half of all online searches by the year 2020. So, what exactly is the appeal of this technology for users? Vocal search is changing how people search for things online so you will have to adapt your approach to keyword research accordingly.


Designing an AI Health Coach and Studying its Utility in Promoting Regular Aerobic Exercise

arXiv.org Artificial Intelligence

Our research aims to develop interactive, social agents that can coach people to learn new tasks, skills, and habits. In this paper, we focus on coaching sedentary, overweight individuals (i.e., trainees) to exercise regularly. We employ adaptive goal setting in which the intelligent health coach generates, tracks, and revises personalized exercise goals for a trainee. The goals become incrementally more difficult as the trainee progresses through the training program. Our approach is model-based - the coach maintains a parameterized model of the trainee's aerobic capability that drives its expectation of the trainee's performance. The model is continually revised based on trainee-coach interactions. The coach is embodied in a smartphone application, NutriWalking, which serves as a medium for coach-trainee interaction. We adopt a task-centric evaluation approach for studying the utility of the proposed algorithm in promoting regular aerobic exercise. We show that our approach can adapt the trainee program not only to several trainees with different capabilities, but also to how a trainee's capability improves as they begin to exercise more. Experts rate the goals selected by the coach better than other plausible goals, demonstrating that our approach is consistent with clinical recommendations. Further, in a 6-week observational study with sedentary participants, we show that the proposed approach helps increase exercise volume performed each week.


Contract Statements Knowledge Service for Chatbots

arXiv.org Artificial Intelligence

-- T owards conversational agents that are capable of handling more complex questions on contractual conditions, formalizing contract statements in a machine readable way is crucial. However, constructing a formal model which captures the full scope of a contract proves difficult due to the overall complexity its set of rules represent. Instead, this paper presents a top-down approach to the problem. A user-friendly tool we developed for this purpose allows to do so easily and at scale. Then, we expose the statements as service so they can get smoothly integrated in any chatbot framework. For a long time, researchers in artificial intelligence (AI) have been intrigued by the idea of developing a conversational agent that is capable of having a coherent conversation with humans [1]-[3]. Recent breakthroughs in semantics and speech recognition have given rise to hopes for robust solutions to the problem [4], [5]. Major information technology companies have released digital assistants and chatbot frameworks to facilitate the building of conversational agents [6], [7].


New bill would require tech devices with hidden cameras or microphones to have a warning label

Daily Mail - Science & tech

A new Senate bill would require tech companies to label internet-connected devices equipped with either a camera or microphone. Introduced by Cory Gardner, a Republican senator from Colorado, the Protecting Privacy in our Homes Act is intended to enhance consumer privacy as more and more tech devices come equipped with surveillance tools that aren't always obvious. The Federal Trade Commission would be responsible for creating the specific language for the label and for determining and enforcing penalties for non-compliance. Amazon's Alexa (pictured above) comes with a microphone that records users even when they're not using the device. The bill would exclude devices marketed specifically as cameras or microphones.


The AI "awakening"

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Artificial intelligence has come a long way in a short time. No longer relegated to only outwitting humans in chess matches, AI now powers virtual assistants like Siri and self-driving cars testing their way through our neighborhoods. But if AI is getting more ingrained in society, why has it not boosted economic growth -- as technological innovations like electricity or computers have done in the past? Erik Brynjolfsson, a leading economist in AI, says it's only a matter of time. Brynjolfsson, Director of the MIT Initiative on the Digital Economy, spoke Tuesday at the Stanford Institute for Economic Policy Research (SIEPR), on "The AI Awakening and the Coming Productivity Boom."


Top 10 Real-World Artificial Intelligence Applications - DZone AI

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Just the mention of AI and the brain invokes pictures of Terminator machines destroying the world. Thankfully, the present picture is significantly more positive. So, let's explore how AI is helping our planet and at last benefiting humankind. In this blog on Artificial Intelligence applications, I'll be discussing how AI has impacted various fields like healthcare, finance, agriculture, and so on. Marketing is a way to sugar coat your products to attract more customers.


With Eddy Travels AI assistant we will help to attract even more travelers to Dubai

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Eddy Travels was accepted into the Intelak startup incubator program led by the Emirates Group, GE, and Dubai Tourism! We will get a chance to work closely with program partners to develop a pilot travel project for Dubai. With Eddy Travels we will promote Dubai to younger audiences in Europe and elsewhere. Intelak provides AED 50,000 in funding and expert mentorship during the two-month incubation program. Eddy Travels was selected as one of the four startups from more than 200 applicants!


'Alexa, are you invading my privacy?' โ€“ the dark side of our voice assistants

The Guardian

One day in 2017, Alexa went rogue. When Martin Josephson, who lives in London, came home from work, he heard his Amazon Echo Dot voice assistant spitting out fragmentary commands, seemingly based on his previous interactions with the device. It appeared to be regurgitating requests to book train tickets for journeys he had already taken and to record TV shows that he had already watched. Josephson had not said the wake word โ€“ "Alexa" โ€“ to activate it and nothing he said would stop it. It was, he says, "Kafkaesque". This was especially interesting because Josephson (not his real name) was a former Amazon employee.


Will robots ever be better caretakers than humans?

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But only one booth had a line. Attendees stood patiently, every so often oohing and aahing over the featured device. Some turned to strangers, remarking, "Isn't this just the cutest?" or "That's just incredible." Others asked when they could purchase their own. Tombot is one of many startups selling robotic companions for senior citizens, offering emotional support, day-to-day assistance, or remote monitoring through artificial intelligence.