L. Frank Baum, who gave us the Wizard he history of AI is a history of fantasies, promise. Ever since Homer wrote of mechanical of Oz. Baum wrote of several robots and described "tripods" waiting on the gods at dinner, the mechanical man Tiktok in 1907, for imagined mechanical assistants have been example, as an "Extra-Responsive, Thought-a part of our culture. However, only in the last Creating, Perfect-Talking Mechanical Man … half century have we, the AI community, been Thinks, Speaks, Acts, and Does Everything but able to build experimental machines that test Live." These writers have inspired many AI researchers.

I systems, the importance of controlling the had previously worked in cybernetics, data acquisition, and introduced an new control theory, and pattern recognition, paradigm: active perception. We stated that where we modeled intelligence, perception, we not just see but we also look, and we and action as signal processing.

The most important challenge facing AI today is enabling components to interact in larger scale systems, where modules built with multiple alternative methodologies can be incorporated into robust applications.

TheGeneral Motors Variation-Reduction Adviser is a knowledge system built on case-based reasoning principles that is currently in use in eighteen General Motors asssembly centers. This article reviews the overall characteristics of the system and then focuses on various AI elements critical to support its deployment to a production system. A key AI enabler is ontology-guided search using domainspecific ontologies.

In this article I discuss a deployed application at Ford Motor Company that utilizes AI technology for the analysis of potential ergonomic concerns at Ford's assembly plants. The manufacture of motor vehicles is a complex and dynamic problem, and the costs related to workplace injuries and lost productivity due to bad ergonomic design can be very significant. Ford has developed two separate ergonomic analysis systems that have been integrated into the process planning for manufacturing system at Ford known as the Global Study and Process Allocation System (GSPAS). GSPAS has become the global repository for standardized engineering processes and data for assembling all Ford vehicles, including parts, tools, and standard labor time. One of the more significant benefits of GSPAS is the use of a controlled language, known as Standard Language, which is used throughout Ford to write the process assembly instructions. AI is already used within GSPAS for Standard Language validation and direct labor management. The work described here shows how Ford built upon its previous success with AI to expand the technology into the new domain of ergonomics analysis.

In this paper we concentrate on the resolution of the lexical ambiguity that arises when a given word has several different meanings. This specific task is commonly referred to as word sense disambiguation (WSD). The task of WSD consists of assigning the correct sense to words using an electronic dictionary as the source of word definitions. We present two WSD methods based on two main methodological approaches in this research area: a knowledge-based method and a corpus-based method. Our hypothesis is that word-sense disambiguation requires several knowledge sources in order to solve the semantic ambiguity of the words. These sources can be of different kinds--- for example, syntagmatic, paradigmatic or statistical information. Our approach combines various sources of knowledge, through combinations of the two WSD methods mentioned above. Mainly, the paper concentrates on how to combine these methods and sources of information in order to achieve good results in the disambiguation. Finally, this paper presents a comprehensive study and experimental work on evaluation of the methods and their combinations.

Vulcan selected three teams, each of which was to formally represent 70 pages from the advanced placement (AP) chemistry syllabus and deliver knowledge-based systems capable of answering questions on that syllabus. The evaluation quantified each system's coverage of the syllabus in terms of its ability to answer novel, previously unseen questions and to provide human- readable answer justifications. These justifications will play a critical role in building user trust in the question-answering capabilities of Digital Aristotle. This article presents the motivation and longterm goals of Project Halo, describes in detail the six-month first phase of the project -- the Halo Pilot -- its KR&R challenge, empirical evaluation, results, and failure analysis.

Project Halo is a multistaged effort, sponsored by Vulcan Inc, aimed at creating Digital Aristotle, an application that will encompass much of the world's scientific knowledge and be capable of applying sophisticated problem solving to answer novel questions. Vulcan envisions two primary roles for Digital Aristotle: as a tutor to instruct students in the sciences and as an interdisciplinary research assistant to help scientists in their work. As a first step towards this goal, we have just completed a six-month pilot phase designed to assess the state of the art in applied knowledge representation and reasoning (KR&/R). Vulcan selected three teams, each of which was to formally represent 70 pages from the advanced placement (AP) chemistry syllabus and deliver knowledge-based systems capable of answering questions on that syllabus. The evaluation quantified each system's coverage of the syllabus in terms of its ability to answer novel, previously unseen questions and to provide human- readable answer justifications. These justifications will play a critical role in building user trust in the question-answering capabilities of Digital Aristotle. Prior to the final evaluation, a "failure taxonomy' was collaboratively developed in an attempt to standardize failure analysis and to facilitate cross-platform comparisons. Despite differences in approach, all three systems did very well on the challenge, achieving performance comparable to the human median. The analysis also provided key insights into how the approaches might be scaled, while at the same time suggesting how the cost of producing such systems might be reduced. This outcome leaves us highly optimistic that the technical challenges facing this effort in the years to come can be identified and overcome. This article presents the motivation and longterm goals of Project Halo, describes in detail the six-month first phase of the project -- the Halo Pilot -- its KR&R challenge, empirical evaluation, results, and failure analysis. The pilot's outcome is used to define challenges for the next phase of the project and beyond.

AI agents combining natural language interaction, task planning, and business ontologies can help companies provide better-quality and more costeffective customer service. Our customer-service agents use natural language to interact with customers, enabling customers to state their intentions directly instead of searching for the places on the Web site that may address their concern. We use planning methods to search systematically for the solution to the customer's problem, ensuring that a resolution satisfactory for both the customer and the company is found, if one exists. Our agents converse with customers, guaranteeing that needed information is acquired from customers and that relevant information is provided to them in order for both parties to make the right decision. The net effect is a more frictionless interaction process that improves the customer experience and makes businesses more competitive on the service front.

We have developed a sales-support system for door-to-door sales of cosmetics based on a system called Skin-Expert, a skin-image grading service that includes analysis and diagnosis. Skin-Expert analyzes a customer's current skin quality from a picture of the skin. Several parameters are extracted by image processing, and the skin grading is done by rules generated by data mining from a baseline of grades given by human skin-care experts. Communication with the Skin-Expert is through a cellular telephone with a camera, using e-mail software and a Web browser. Salespeople photograph the customer's skin using the camera in a standard cellular telephone and then send an e-mail message that includes the picture as an attachment to our analysis system. Other parameters associated with the customer (for example, age and gender) are included in the body of the message. The picture is analyzed by our skin-grading system, and the results are made available as a page in HTML format on a customer-accessible Web site. An e-mail is sent when the results are available, usually within minutes. Salespeople check the results by using a Web browser on their cellular telephones. The output not only provides a grading result but also gives recommendations for the care and cosmetics that are most suitable for the customer. Our system integrates cellular communication, Web technology, computer analysis, data mining, and an expert system. Though salespeople use only a cellular telephone with very little computing power as the front end, they can take advantage of intelligent services such as computer grading and data mining. The salespeople do not need to think about what is running in the background, and there is no requirement that end users have any special hardware.