We present ConvLab-2, an open-source toolkit that enables researchers to build task-oriented dialogue systems with state-of-the-art models, perform an end-to-end evaluation, and diagnose the weakness of systems. As the successor of ConvLab (Lee et al., 2019b), ConvLab-2 inherits ConvLab's framework but integrates more powerful dialogue models and supports more datasets. Besides, we have developed an analysis tool and an interactive tool to assist researchers in diagnosing dialogue systems. The analysis tool presents rich statistics and summarizes common mistakes from simulated dialogues, which facilitates error analysis and system improvement. The interactive tool provides a user interface that allows developers to diagnose an assembled dialogue system by interacting with the system and modifying the output of each system component.

Dialogue research tends to distinguish between chit-chat and goal-oriented tasks. While the former is arguably more naturalistic and has a wider use of language, the latter has clearer metrics and a straightforward learning signal. Humans effortlessly combine the two, for example engaging in chit-chat with the goal of exchanging information or eliciting a specific response. Here, we bridge the divide between these two domains in the setting of a rich multi-player text-based fantasy environment where agents and humans engage in both actions and dialogue. Specifically, we train a goal-oriented model with reinforcement learning against an imitation-learned ``chit-chat'' model with two approaches: the policy either learns to pick a topic or learns to pick an utterance given the top-K utterances from the chit-chat model. We show that both models outperform an inverse model baseline and can converse naturally with their dialogue partner in order to achieve goals.

Task oriented dialog agents provide a natural language interface for users to complete their goal. Dialog State Tracking (DST), which is often a core component of these systems, tracks the system's understanding of the user's goal throughout the conversation. To enable accurate multi-domain DST, the model needs to encode dependencies between past utterances and slot semantics and understand the dialog context, including long-range cross-domain references. We introduce a novel architecture for this task to encode the conversation history and slot semantics more robustly by using attention mechanisms at multiple granularities. In particular, we use cross-attention to model relationships between the context and slots at different semantic levels and self-attention to resolve cross-domain coreferences. In addition, our proposed architecture does not rely on knowing the domain ontologies beforehand and can also be used in a zero-shot setting for new domains or unseen slot values. Our model improves the joint goal accuracy by 5% (absolute) in the full-data setting and by up to 2% (absolute) in the zero-shot setting over the present state-of-the-art on the MultiWoZ 2.1 dataset.

I love LDA but I'm a firm believer that it doesn't have many practical/successful applications in the real world I am actually published on a couple of papers regarding applying LDA at large scale, while working at a large company. It doesn't seem to be a super common approach, and it appears to be really easy to get it wrong. Coupled with the fact that there are other approaches that are about as good, numerically, well, yeah, not a lot of people bother. Doesn't mean it can't work. Anyhow- after we applied a few tricks, the coherence of the topics produced was much (qualitatively) better than clusters being produced by other standard clustering/co-clustering approaches, albeit quantitatively worse.

Dialogue State Tracking (DST) is a core component of virtual assistants such as Alexa or Siri. To accomplish various tasks, these assistants need to support an increasing number of services and APIs. The Schema-Guided State Tracking track of the 8th Dialogue System Technology Challenge highlighted the DST problem for unseen services. The organizers introduced the Schema-Guided Dialogue (SGD) dataset with multi-domain conversations and released a zero-shot dialogue state tracking model. In this work, we propose a GOaL-Oriented Multi-task BERT-based dialogue state tracker (GOLOMB) inspired by architectures for reading comprehension question answering systems. The model "queries" dialogue history with descriptions of slots and services as well as possible values of slots. This allows to transfer slot values in multi-domain dialogues and have a capability to scale to unseen slot types. Our model achieves a joint goal accuracy of 53.97% on the SGD dataset, outperforming the baseline model.

Existing simulations designed for cultural and interpersonal skill training rely on pre-defined responses with a menu option selection interface. Using a multiple-choice interface and restricting trainees' responses may limit the trainees' ability to apply the lessons in real life situations. This systems also uses a simplistic evaluation model, where trainees' selected options are marked as either correct or incorrect. This model may not capture sufficient information that could drive an adaptive feedback mechanism to improve trainees' cultural awareness. This paper describes the design of a dialogue-based simulation for cultural awareness training. The simulation, built around a disaster management scenario involving a joint coalition between the US and the Chinese armies. Trainees were able to engage in realistic dialogue with the Chinese agent. Their responses, at different points, get evaluated by different multi-label classification models. Based on training on our dataset, the models score the trainees' responses for cultural awareness in the Chinese culture. Trainees also get feedback that informs the cultural appropriateness of their responses. The result of this work showed the following; i) A feature-based evaluation model improves the design, modeling and computation of dialogue-based training simulation systems; ii) Output from current automatic speech recognition (ASR) systems gave comparable end results compared with the output from manual transcription; iii) A multi-label classification model trained as a cultural expert gave results which were comparable with scores assigned by human annotators.

Aspect-Based Sentiment Analysis (ABSA) deals with the extraction of sentiments and their targets. Collecting labeled data for this task in order to help neural networks generalize better can be laborious and time-consuming. As an alternative, similar data to the real-world examples can be produced artificially through an adversarial process which is carried out in the embedding space. Although these examples are not real sentences, they have been shown to act as a regularization method which can make neural networks more robust. In this work, we apply adversarial training, which was put forward by Goodfellow et al. (2014), to the post-trained BERT (BERT-PT) language model proposed by Xu et al. (2019) on the two major tasks of Aspect Extraction and Aspect Sentiment Classification in sentiment analysis. After improving the results of post-trained BERT by an ablation study, we propose a novel architecture called BERT Adversarial Training (BAT) to utilize adversarial training in ABSA. The proposed model outperforms post-trained BERT in both tasks. To the best of our knowledge, this is the first study on the application of adversarial training in ABSA.

Learning suitable and well-performing dialogue behaviour in statistical spoken dialogue systems has been in the focus of research for many years. While most work which is based on reinforcement learning employs an objective measure like task success for modelling the reward signal, we use a reward based on user satisfaction estimation. We propose a novel estimator and show that it outperforms all previous estimators while learning temporal dependencies implicitly. Furthermore, we apply this novel user satisfaction estimation model live in simulated experiments where the satisfaction estimation model is trained on one domain and applied in many other domains which cover a similar task. We show that applying this model results in higher estimated satisfaction, similar task success rates and a higher robustness to noise.

Certain type of documents such as tweets are collected by specifying a set of keywords. As topics of interest change with time it is beneficial to adjust keywords dynamically. The challenge is that these need to be specified ahead of knowing the forthcoming documents and the underlying topics. The future topics should mimic past topics of interest yet there should be some novelty in them. We develop a keyword-based topic model that dynamically selects a subset of keywords to be used to collect future documents. The generative process first selects keywords and then the underlying documents based on the specified keywords. The model is trained by using a variational lower bound and stochastic gradient optimization. The inference consists of finding a subset of keywords where given a subset the model predicts the underlying topic-word matrix for the unknown forthcoming documents. We compare the keyword topic model against a benchmark model using viral predictions of tweets combined with a topic model. The keyword-based topic model outperforms this sophisticated baseline model by 67%.

Topic models have become popular tools for dimension reduction and exploratory analysis of text data which consists in observed frequencies of a vocabulary of $p$ words in $n$ documents, stored in a $p\times n$ matrix. The main premise is that the mean of this data matrix can be factorized into a product of two non-negative matrices: a $p\times K$ word-topic matrix $A$ and a $K\times n$ topic-document matrix $W$. This paper studies the estimation of $A$ that is possibly element-wise sparse, and the number of topics $K$ is unknown. In this under-explored context, we derive a new minimax lower bound for the estimation of such $A$ and propose a new computationally efficient algorithm for its recovery. We derive a finite sample upper bound for our estimator, and show that it matches the minimax lower bound in many scenarios. Our estimate adapts to the unknown sparsity of $A$ and our analysis is valid for any finite $n$, $p$, $K$ and document lengths. Empirical results on both synthetic data and semi-synthetic data show that our proposed estimator is a strong competitor of the existing state-of-the-art algorithms for both non-sparse $A$ and sparse $A$, and has superior performance is many scenarios of interest.