--In conflict, people use emotional expressions to shape their counterparts' thoughts, feelings, and actions. This paper explores whether automatic text emotion recognition offers insight into this influence in the context of dispute resolution. Prior work has shown the promise of such methods in negotiations; however, disputes evoke stronger emotions and different social processes. We use a large corpus of buyer-seller dispute dialogues to investigate how emotional expressions shape subjective and objective outcomes. We further demonstrate that large-language models yield considerably greater explanatory power than previous methods for emotion intensity annotation and better match the decisions of human annotators. Findings support existing theoretical models for how emotional expressions contribute to conflict escalation and resolution and suggest that agent-based systems could be useful in managing disputes by recognizing and potentially mitigating emotional escalation. Emotional expressions serve essential social functions in human relationships. They convey one's beliefs, desires, and intentions -- shaping the beliefs, desires, and intentions of interaction partners [1], [2]. People high in emotional intelligence achieve more success in navigating emotional relationships [3], and there exists growing interest in creating AI agents that understand and enact these social functions [4], [5]. Prior work suggests that emotionally-aware agents are suitable for a growing list of applications, including teaching people to convey emotions effectively [6], improving human-agent interaction [7], detecting and moderating toxic communication [8], and serving as methodological tools for studying human emotion [9]. This paper examines the capacity of agents to understand human emotional expressions in the context of text-based dispute resolution. Disputes arise when one party in a relationship (an individual, group, or nation) levies a claim that another party refuses to accept, thus threatening the future of the relationship [10].

Large language models (LLMs) have delivered significant breakthroughs across diverse domains but can still produce unreliable or misleading outputs, posing critical challenges for real-world applications. While many recent studies focus on quantifying model uncertainty, relatively little work has been devoted to \textit{diagnosing the source of uncertainty}. In this study, we show that, when an LLM is uncertain, the patterns of disagreement among its multiple generated responses contain rich clues about the underlying cause of uncertainty. To illustrate this point, we collect multiple responses from a target LLM and employ an auxiliary LLM to analyze their patterns of disagreement. The auxiliary model is tasked to reason about the likely source of uncertainty, such as whether it stems from ambiguity in the input question, a lack of relevant knowledge, or both. In cases involving knowledge gaps, the auxiliary model also identifies the specific missing facts or concepts contributing to the uncertainty. In our experiment, we validate our framework on AmbigQA, OpenBookQA, and MMLU-Pro, confirming its generality in diagnosing distinct uncertainty sources. Such diagnosis shows the potential for relevant manual interventions that improve LLM performance and reliability.

Personality prediction from social media posts is a critical task that implies diverse applications in psychology and sociology. The Myers Briggs Type Indicator (MBTI), a popular personality inventory, has been traditionally predicted by machine learning (ML) and deep learning (DL) techniques. Recently, the success of Large Language Models (LLMs) has revealed their huge potential in understanding and inferring personality traits from social media content. However, directly exploiting LLMs for MBTI prediction faces two key challenges: the hallucination problem inherent in LLMs and the naturally imbalanced distribution of MBTI types in the population. In this paper, we propose PostToPersonality (PtoP), a novel LLM based framework for MBTI prediction from social media posts of individuals. Specifically, PtoP leverages Retrieval Augmented Generation with in context learning to mitigate hallucination in LLMs. Furthermore, we fine tune a pretrained LLM to improve model specification in MBTI understanding with synthetic minority oversampling, which balances the class imbalance by generating synthetic samples. Experiments conducted on a real world social media dataset demonstrate that PtoP achieves state of the art performance compared with 10 ML and DL baselines.

The growing integration of large language models (LLMs) into the peer review process presents potential risks to the fairness and reliability of scholarly evaluation. While LLMs offer valuable assistance for reviewers with language refinement, there is growing concern over their use to generate substantive review content. Existing general AI-generated text detectors are vulnerable to paraphrasing attacks and struggle to distinguish between surface language refinement and substantial content generation, suggesting that they primarily rely on stylistic cues. When applied to peer review, this limitation can result in unfairly suspecting reviews with permissible AI-assisted language enhancement, while failing to catch deceptively humanized AI-generated reviews. To address this, we propose a paradigm shift from style-based to content-based detection. Specifically, we introduce CoCoNUTS, a content-oriented benchmark built upon a fine-grained dataset of AI-generated peer reviews, covering six distinct modes of human-AI collaboration. Furthermore, we develop CoCoDet, an AI review detector via a multi-task learning framework, designed to achieve more accurate and robust detection of AI involvement in review content. Our work offers a practical foundation for evaluating the use of LLMs in peer review, and contributes to the development of more precise, equitable, and reliable detection methods for real-world scholarly applications.

The emergence of large language models (LLMs) has unlocked boundless possibilities, along with significant challenges. In response, we developed a mental health support chatbot designed to augment professional healthcare, with a strong emphasis on safe and meaningful application. Our approach involved rigorous evaluation, covering accuracy, empathy, trustworthiness, privacy, and bias. We employed a retrieval-augmented generation (RAG) framework, integrated prompt engineering, and fine-tuned a pre-trained model on novel datasets. The resulting system, Mentalic Net Conversational AI, achieved a BERT Score of 0.898, with other evaluation metrics falling within satisfactory ranges. We advocate for a human-in-the-loop approach and a long-term, responsible strategy in developing such transformative technologies, recognizing both their potential to change lives and the risks they may pose if not carefully managed.

Insurance, as a critical component of the global financial system, demands high standards of accuracy and reliability in AI applications. While existing benchmarks evaluate AI capabilities across various domains, they often fail to capture the unique characteristics and requirements of the insurance domain. To address this gap, we present INSEva, a comprehensive Chinese benchmark specifically designed for evaluating AI systems' knowledge and capabilities in insurance. INSEva features a multi-dimensional evaluation taxonomy covering business areas, task formats, difficulty levels, and cognitive-knowledge dimension, comprising 38,704 high-quality evaluation examples sourced from authoritative materials. Our benchmark implements tailored evaluation methods for assessing both faithfulness and completeness in open-ended responses. Through extensive evaluation of 8 state-of-the-art Large Language Models (LLMs), we identify significant performance variations across different dimensions. While general LLMs demonstrate basic insurance domain competency with average scores above 80, substantial gaps remain in handling complex, real-world insurance scenarios. The benchmark will be public soon.

Integrating generative AI such as Large Language Models into social robots has improved their ability to engage in natural, human-like communication. This study presents a method to examine their persuasive capabilities. We designed an experimental framework focused on decision making and tested it in a pilot that varied robot appearance and self-knowledge. Using qualitative analysis, we evaluated interaction quality, persuasion effectiveness, and the robot's communicative strategies. Participants generally experienced the interaction positively, describing the robot as competent, friendly, and supportive, while noting practical limits such as delayed responses and occasional speech-recognition errors. Persuasiveness was highly context dependent and shaped by robot behavior: Participants responded well to polite, reasoned suggestions and expressive gestures, but emphasized the need for more personalized, context-aware arguments and clearer social roles. These findings suggest that generative social robots can influence user decisions, but their effectiveness depends on communicative nuance and contextual relevance. We propose refinements to the framework to further study persuasive dynamics between robots and human users.

Large Vision-Language Models (LVLMs) generate contextually relevant responses by jointly interpreting visual and textual inputs. However, our finding reveals they often mistakenly perceive text inputs lacking visual evidence as being part of the image, leading to erroneous responses. In light of this finding, we probe whether LVLMs possess an internal capability to determine if textual concepts are grounded in the image, and discover a specific subset of Feed-Forward Network (FFN) neurons, termed Visual Absence-aware (VA) neurons, that consistently signal the visual absence through a distinctive activation pattern. Leveraging these patterns, we develop a detection module that systematically classifies whether an input token is visually grounded. Guided by its prediction, we propose a method to refine the outputs by reinterpreting question prompts or replacing the detected absent tokens during generation. Extensive experiments show that our method effectively mitigates the models' tendency to falsely presume the visual presence of text input and its generality across various LVLMs.

Collaborative filtering drives many successful recommender systems but struggles with fine-grained user-item interactions and explainability. As users increasingly seek transparent recommendations, generating textual explanations through language models has become a critical research area. Existing methods employ either RNNs or Transformers. However, RNN-based approaches fail to leverage the capabilities of pre-trained Transformer models, whereas Transformer-based methods often suffer from suboptimal adaptation and neglect aspect modeling, which is crucial for personalized explanations. We propose ELIXIR (Efficient and LIghtweight model for eXplaIning Recommendations), a multi-task model combining rating prediction with personalized review generation. ELIXIR jointly learns global and aspect-specific representations of users and items, optimizing overall rating, aspect-level ratings, and review generation, with personalized attention to emphasize aspect importance. Based on a T5-small (60M) model, we demonstrate the effectiveness of our aspect-based architecture in guiding text generation in a personalized context, where state-of-the-art approaches exploit much larger models but fail to match user preferences as well. Experimental results on TripAdvisor and RateBeer demonstrate that ELIXIR significantly outperforms strong baseline models, especially in review generation.

Understanding human behavior in urban environments is a crucial field within city sciences. However, collecting accurate behavioral data, particularly in newly developed areas, poses significant challenges. Recent advances in generative agents, powered by Large Language Models (LLMs), have shown promise in simulating human behaviors without relying on extensive datasets. Nevertheless, these methods often struggle with generating consistent, context-sensitive, and realistic behavioral outputs. To address these limitations, this paper introduces the Preference Chain, a novel method that integrates Graph Retrieval-Augmented Generation (RAG) with LLMs to enhance context-aware simulation of human behavior in transportation systems. Experiments conducted on the Replica dataset demonstrate that the Preference Chain outperforms standard LLM in aligning with real-world transportation mode choices. The development of the Mobility Agent highlights potential applications of proposed method in urban mobility modeling for emerging cities, personalized travel behavior analysis, and dynamic traffic forecasting. Despite limitations such as slow inference and the risk of hallucination, the method offers a promising framework for simulating complex human behavior in data-scarce environments, where traditional data-driven models struggle due to limited data availability.