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Robots and AI set to upend the art of making a sale

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As soon as you approach Pepper, a four-foot-tall robot, she starts sizing you up. Thanks to facial recognition capabilities, Pepper can determine your gender and age bracket. And as you begin asking her questions, she can draw from a vast volume of cloud-based information to give what she thinks are relevant answers. If you smile, she can tell the conversation is going well and that you're finding her answers helpful. If you don't, she might ask you if she's misunderstanding your requests.


Chatbots for eCommerce Industry Customer Service Chatbot - Putting Customers First

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Even in the age when every other business is reaping the benefits of social media, the ecommerce sector remains ignorant on how to make optimum use of social media platforms. Rather than using these platforms for interacting like a normal user, the ecommerce sector uses it to constantly promote its products, services, and offers. Many retailers do not see anything wrong with this approach. But customers do not want to follow brands that constantly bombard promotional posts, which are no less than advertisements on their social media feeds. Brands are becoming more faceless than ever by implementing such marketing strategies, which do not realize the need to get more personalized when it comes to customer experience.


17 Retail Trends for 2017 - Fung Global Retail & Technology

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The rise of e-commerce over the last 10 years or so has forced retailers to adapt to the changes demanded by consumers. E-commerce growth continues to accelerate and outpace growth in the brick-and-mortar channel, and online sales accounted for almost 20% of total US sales this holiday season, based on preliminary estimates. In addition, department stores have offered discounts and promotions as a key tool to drive demand and bring consumers into stores. Over time, this strategy can dilute a store's brand and leave stores looking picked through. Also, it trains consumers to wait for discounts instead of buying products at full price. There has been a significant number of store closures in the last few years, and we expect that to accelerate in 2017 and in the following few years. As the department store channel shrinks, and more brands fight for less space, we think brands will need to be more creative, flexible and diversified in their approaches. One way brands can disrupt the more traditional wholesale channel without taking on the significant real estate risk that comes with opening their own stores is to open pop-up stores. With pop-ups, brands have complete creative control of the brand experience and how their messaging is communicated to consumers. They can tell the story they want to tell and explain in their own voice what the brand stands for. In some cases, brands use pop-ups more as an advertising tool than as a place to transact commerce. These kinds of pop-ups usually offer some kind of special experience to draw consumers into the store. Pop-ups can also be set up in locations other than malls, allowing brands to reach their target customers where they are. Retailers and brands can also use pop-ups to test the waters in the most expensive shopping areas, often at discounted rents, while landlords can use the temporary stores to show off the space to prospective long-term tenants. Mall operators are receptive to pop-ups, as they bring something new and unique to consumers. Real estate firm Related Companies has used pop-up shops at the Time Warner Center in New York City to provide a fresh feel and add variety for consumers.


The Emotion Machine: Commonsense Thinking, Artificial Intelligence, and the Future of the Human Mind: Marvin Minsky: 9780743276641: Amazon.com: Books

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Twenty years after The Society of Mind, where he introduced the concept that "minds are what brains do," Minsky probes deeper into the question of natural intelligence. Don't look for simple explanations: he believes "we need to find more complicated ways to explain our most familiar mental events"; we need to break our thought processes down into the most precise steps possible. In fact, in order to truly understand the human mind, Minsky suggests, we'll probably need to reverse-engineer a machine that can replicate those functions so we can study it. Thus, he rejects the idea of consciousness as a unitary "Self" in favor of "a decentralized cloud" of more than 20 distinct mental processes. In this view, emotional states like love and shame are not the opposite of rational cogitation; both, Minsky says, are ways of thinking.


Robots and artificial intelligence set to upend the art of making a sale

#artificialintelligence

As soon as you approach Pepper, a four-foot-tall robot, she starts sizing you up. Thanks to facial recognition capabilities, Pepper can determine your gender and age bracket. And as you begin asking her questions, she can draw from a vast volume of cloud-based information to give what she thinks are relevant answers. If you smile, she can tell the conversation is going well and that you're finding her answers helpful. If you don't, she might ask you if she's misunderstanding your requests.


Infographic: The Growth of Artificial Intelligence in E-commerce - DATAVERSITY

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RedStag Fulfillment recently put together an infographic regarding the growth of artificial intelligence in e-commerce. According to Jake Rheude of RedStag, "Whether Artificial Intelligence (AI) is something you've just come across or it's something you've been monitoring for a while, there's no denying that it's starting to influence many industries. And one place that it's really starting to change things is e-commerce." Rheude goes on, "Below you'll find some interesting stats and facts about how AI is growing in e-commerce and how it's changing the way we do things. From personalizing the shopping experience for customers to creating personal buying assistants, AI is something retailers can't ignore. We'll also take a look at some examples of how leading online stores have used AI to enrich the customer buying experience."


Amazon.com: A Woman Of Intellectual Means: (1 Mind Date series) eBook: Maeve Alpin, Julie Darcy (Cover Artist), Michelle Levigne: Kindle Store

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In this unique story, Maeve Alpin weaves the story of a newly created AI trying to figure out her place in the world. With a less-than-attentive writer as her owner, Em, as the AI calls herself, has to determine what her duties are and how best to serve her boss. But posting on social media, critiquing other writers' work and surfing the internet isn't enough to keep an advanced intellect occupied. Soon Em is pretending to be her boss on a dating site, flirting electronically with an unseen suitor. But she realizes there's no future for non-human in a human world.


Artificial Intelligence, Machine Learning Could Threaten Apps

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The key takeaways from the AI Frontiers Conference, held on January 11–12, include "the central role that AI/ML [Artificial Intelligence/Machine Learning] capabilities are playing within Internet/technology companies, emergence of voice/virtual assistants" and the significant capabilities of Alphabet Inc (NASDAQ: GOOG) (NASDAQ: GOOGL), Amazon.com, Inc. (NASDAQ: AMZN) and Facebook Inc (NASDAQ: FB) in these domains, Baird's Colin Sebastian said in a report. The AI Frontiers Conference focused on applications of deep learning, analyst Sebastian mentioned. Presentations by Alphabet highlighted how Google was using neural networks to "innovate and improve products, including Search, Ads, Photos, Translate, Gmail, Maps, Cloud, voice recognition, self-driving cars and robotics, among others." The teams or projects using deep learning have increased to 4,000, from 200 in early 2014, Sebastian noted.


How AI will change buyer behaviour - Raconteur

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Few industries can expect to remain untouched by the artificial intelligence revolution with automakers, healthcare giants and big banks all embracing AI technology. Consumers are now beginning to experience a whole new way of online shopping thanks to the launch of AI-powered digital assistants such as Amazon's Alexa and Google Home. Frank Palermo, executive vice president of global digital solutions at VirtusaPolaris, a provider of IT consulting and outsourcing services, believes the invention of dynamic AI solutions is a game changer for online retailers and consumers alike. "Responsive retail has peaked – the next step for the industry is predictive commerce," he says. "As AI assistants and machines begin to take over more of our purchasing decisions, retailers will have to become far, far smarter about their use of data to stay ahead of the pack."


Next Money Fintech Finals Hong Kong: January 19, 2017

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Bankers are in a state of shock Not what they signed up for Buried in'busy' unable to cope with "change" Future is more frightening than the present The goal needs to be more than just great reports … need great experiences. Of our 10 Retail Banking Trends and Predictions, all are supported by data and analytics beyond what is used today. The consumer is in control. The ability to choose what, when, and how to transact. The mobile device makes location and context more important than ever. Banking no longer needs to be an independent activity, but can be integrated into everything we do in our daily lives.