He is also a research affiliate with the NUS Centre on AI Technology for Humankind, an international fellow of the Service Research Center at Karlstad University, Sweden, an Academic Scholar at the Cornell Institute for Healthy Futures (CIHF) at Cornell University, US, and a Global Faculty of the Center for Services Leadership (CSL) at Arizona State University, US. Previously, Dr. Wirtz was the founding director of the UCLA – NUS Executive MBA Program, ranked #6 globally in the Financial Times 2016 EMBA rankings (from 2002 to 2017) and an Associate Fellow at the Saïd Business School, University of Oxford (from 2008 to 2013). Dr. Wirtz is a leading authority on services marketing and management. His research has been published in over 100 academic journal articles, including six features in Harvard Business Review. He has received over 40 awards in recognition of his excellence in research and teaching.

A world where robots do all the testing seems a long way off. For starters, demand isn't there, said Diego Lo Giudice, an analyst and vice president at Forrester Research. Lots of platform makers are adding AI to software testing, but Lo Giudice isn't getting many calls from clients about this. From what he sees, Sypolt's experience is typical. "Once they try it, they like it and are interested in it," he said.

An artificial intelligence company has launched this week what it says is the first autonomous AI tool for determining the "trustworthiness" of a story. Called Unpartial and developed by San Jose, California-based Recognant, the tool is an extension for the Chrome browser. CEO Brandon Wirtz told me that other browsers may be supported at some point. Recognant has described the tool as being a detector of "fake news," but it's actually a "trustworthiness" detector. It doesn't check facts or validate the source, but instead uses generated rules to evaluate the internal validity of a story.

Brandon Wirtz was supposed to be a fifth-generation teacher. Indeed, the founder and CEO of artificial intelligence engine developer Recognant is a teacher -- of robots, not people -- and not the factory floor variety of bots, either. Instead, Wirtz sees AI changing a very human process: human resources. To reach the place where artificial intelligence and HR meet, Wirtz spends his days educating his various AIs about everything from how to order pizza to what an appropriate pickup line might be. His bots -- "Loki," "Lobby" and "Molly" -- are at different stages of independence and aptitude.