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Wells Fargo taps Google AI on virtual assistant launch

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Fargo represents the next step in Wells Fargo's digital transformation, which began last year with the announcement of a 10-year plan to modernize its cloud infrastructure with Microsoft and Google. A statement Monday from the 170-year-old bank said it plans to "become digital-first and reinvent personal finance." "This partnership will expand our customers' digital financial support network by enabling meaningful money conversations conveniently from their mobile device," said Michelle Moore, Wells Fargo's head of digital. "It's more than just dollars and cents; it's about uplifting our customers' emotional and financial well-being by understanding their financial goals and providing the most convenient interactions to meet those goals." Fargo will use Dialogflow, Google's conversational AI platform, to allow the virtual assistant to provide a tailored response to customers based on their intent, according to Monday's announcement.


What Banking's Future Looks Like to Wells Fargo's Innovation Chief

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Through the years of its troubles, when it hemorrhaged reputation and people, Wells Fargo never backed off from its determination to innovate. The fourth-largest U.S. bank has been a digital banking powerhouse for years on both the retail and business banking sides. It has 30 million digitally active customers -- about 43% of its total customer base. The bank's Innovation Group, a key element of that success, has been led since May 2018 by Lisa Frazier, EVP and Head of Innovation, making her one of the highest-ranking women in financial technology. Frazier, an Australian, has an unusual background for a digital banking leader.


Artificial Intelligence at Wells Fargo โ€“ A Brief Overview Emerj

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Niccolo Mejia covers AI applications across industries at Emerj. He holds a bachelor's degree in Writing, Literature, and Publishing from Emerson College. Wells Fargo has begun a number of AI initiatives, some they've created in-house and some they've created with help from vendors. We begin our exploration of Wells Fargo's AI initiatives with its collaboration with Kasisto for a customer service chatbot. According to Deloitte, AI is a technology that will change how financial markets are structured and regulated.


5 Organisations Capitalising On Voice Technology - Disruption Hub

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Voice powered assistants like Cortana, Siri and the Google Assistant have surpassed their initial developmental stages to become helpful tools rather than a source of amusement. It's possible that, one day, all of our technological commands could be issued via speech. Here are five sector wide organisations already making the most of voice technology, starting, of course, with Amazon. Having developed the hugely popular Alexa platform, Amazon remains one of the pioneers of voice technology. Alexa powers Amazon's smart home Echo devices, which gradually learn about owner preferences and deliver relevant suggestions.


Applied

AI Magazine

The US Army Research Lab and the Knowledge Engineering Group of the US Army Ordnance Center and School (Aberdeen Proving Grounds, Md.) have developed a visual expert system for diagnostics of the Ml tank's turbine engine. TED (Turbine Engine Diagnostics) is currently delivered on a color laptop PC one support level behind the front lines. Pictures of the engine and graphical representations of the diagnostic process prompt novice and experienced Army mechanics for input or action as they are guided by TED through the correct maintenance procedures. The UKbased Tyne and Wear Development Corp. is developing a virtual reality model of the city of Newcastle upon Tyne as part of that city's redevelopment project. A visualization of the East Quayside area, including landscaping, the road network, buildings, and the Tyne Bridge landmark, is being created as a virtual world.


Wells Fargo bank testing Facebook 'chatbot' to communicate directly with customers

The Independent - Tech

Wells Fargo & Company is testing a "chatbot", an automated program that can communicate with the bank's customers on Facebook's messaging platform to give them information on their accounts and help them reset their passwords. The US bank said on Tuesday that it is piloting the virtual assistant with several hundred employees, and plans to extend testing to a few thousand customers later this spring. Wells Fargo's chatbot will use artificial intelligence to respond to natural language messages from users, such as how much money they have in their accounts, and where the nearest bank ATM is. Chatbots have risen in popularity in finance and other industries over the past few months because recent improvements in artificial intelligence have made them better at interacting and interpreting human language. Banks and other financial firms are hopeful chatbots can be used to provide better and continuous customer service at a fraction of the cost of large call centres populated by humans.


Wells Fargo sets up artificial intelligence team in tech push - ET CIO

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NEW YORK - Wells Fargo & Co has created a team to develop artificial intelligence-based technology and appointed a lead for its newly combined payments businesses, as part of an ongoing push to strengthen its digital offerings. Wells Fargo's AI team will work on creating technology that can help the bank provide more personalized customer service through its bankers and online, the bank said on Friday. It will be led by Steve Ellis, head of Wells Fargo's innovation group. Well Fargo's AI focus comes as banks and other large financial institutions increase their investment in the emerging technology which seeks to train computers to perform tasks that would normally require human intelligence. Projects range from systems that can spot payments fraud or misconduct by employees, to technology that can make more personal recommendations on financial products to clients.


Wells Fargo sets up artificial intelligence team in tech push

#artificialintelligence

NEW YORK Wells Fargo & Co has created a team to develop artificial intelligence-based technology and appointed a lead for its newly combined payments businesses, as part of an ongoing push to strengthen its digital offerings. Wells Fargo's AI team will work on creating technology that can help the bank provide more personalized customer service through its bankers and online, the bank said on Friday. It will be led by Steve Ellis, head of Wells Fargo's innovation group. Well Fargo's AI focus comes as banks and other large financial institutions increase their investment in the emerging technology which seeks to train computers to perform tasks that would normally require human intelligence. Projects range from systems that can spot payments fraud or misconduct by employees, to technology that can make more personal recommendations on financial products to clients.


Wells Fargo Pushes Into Artificial Intelligence

#artificialintelligence

Wells Fargo has created a team to develop artificial intelligence-based technology and appointed a lead for its newly combined payments businesses, as part of an ongoing push to strengthen its digital offerings. Wells Fargo's AI team will work on creating technology that can help the bank provide more personalized customer service through its bankers and online, the bank said on Friday. It will be led by Steve Ellis, head of Wells Fargo's innovation group. Well Fargo's AI focus comes as banks and other large financial institutions increase their investment in the emerging technology which seeks to train computers to perform tasks that would normally require human intelligence. Projects range from systems that can spot payments fraud or misconduct by employees, to technology that can make more personal recommendations on financial products to clients.


Today: Who Has That 'Presidential Look'? A Bank Scandal Does the Impossible.

Los Angeles Times

Here are some story lines I don't want you to miss today. Donald Trump's defenders say he is an equal-opportunity offender, as likely to go after "low-energy" Jeb Bush or "little" Marco Rubio as "crooked" Hillary Clinton. His critics say, as he might put it, there's something going on with repeatedly criticizing Clinton for not looking presidential and calling into question her strength and stamina. And there was his primary season comment about playing "the woman's card." So what is going on with gender in the campaign?