What Banking's Future Looks Like to Wells Fargo's Innovation Chief

Through the years of its troubles, when it hemorrhaged reputation and people, Wells Fargo never backed off from its determination to innovate. The fourth-largest U.S. bank has been a digital banking powerhouse for years on both the retail and business banking sides. It has 30 million digitally active customers -- about 43% of its total customer base. The bank's Innovation Group, a key element of that success, has been led since May 2018 by Lisa Frazier, EVP and Head of Innovation, making her one of the highest-ranking women in financial technology. Frazier, an Australian, has an unusual background for a digital banking leader.