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 warmth and competence


Review of "Exploring metaphors of AI: visualisations, narratives and perception"

AIHub

From 10th to 12th September 2025, Barcelona hosted an academic gathering at the Universitat Oberta de Catalunya: the first Hype Studies Conference, titled "(Don't) Believe the Hype!?" Organised by a transnational, collective research group of scholars and practitioners, the conference drew together researchers, activists, artists, journalists, and technology professionals to examine hype as a significant force shaping contemporary society. Hype Studies is an emerging academic field that analyses how and why excessive expectations form around technologies, ideas, or phenomena, and what effects those expectations have on society, culture, economics, and policy. As the playful brackets around "Don't" in the conference title suggest - both a warning and an invitation to question that warning - the aim of the conference wasn't to simply reject hype, but to understand it. The conference approached hype critically by examining it as a phenomenon with real power and consequences that needs to be understood and questioned. The purpose here was to build collective knowledge about hype, develop better and more concrete theories, share empirical findings, and create an interdisciplinary community whilst advancing the field's scholarship and knowledge.


From tools to thieves: Measuring and understanding public perceptions of AI through crowdsourced metaphors

arXiv.org Artificial Intelligence

How has the public responded to the increasing prevalence of artificial intelligence (AI)-based technologies? We investigate public perceptions of AI by collecting over 12,000 responses over 12 months from a nationally representative U.S. sample. Participants provided open-ended metaphors reflecting their mental models of AI, a methodology that overcomes the limitations of traditional self-reported measures. Using a mixed-methods approach combining quantitative clustering and qualitative coding, we identify 20 dominant metaphors shaping public understanding of AI. To analyze these metaphors systematically, we present a scalable framework integrating language modeling (LM)-based techniques to measure key dimensions of public perception: anthropomorphism (attribution of human-like qualities), warmth, and competence. We find that Americans generally view AI as warm and competent, and that over the past year, perceptions of AI's human-likeness and warmth have significantly increased ($+34\%, r = 0.80, p < 0.01; +41\%, r = 0.62, p < 0.05$). Furthermore, these implicit perceptions, along with the identified dominant metaphors, strongly predict trust in and willingness to adopt AI ($r^2 = 0.21, 0.18, p < 0.001$). We further explore how differences in metaphors and implicit perceptions--such as the higher propensity of women, older individuals, and people of color to anthropomorphize AI--shed light on demographic disparities in trust and adoption. In addition to our dataset and framework for tracking evolving public attitudes, we provide actionable insights on using metaphors for inclusive and responsible AI development.


Profiling Bias in LLMs: Stereotype Dimensions in Contextual Word Embeddings

arXiv.org Artificial Intelligence

Large language models (LLMs) are the foundation of the current successes of artificial intelligence (AI), however, they are unavoidably biased. To effectively communicate the risks and encourage mitigation efforts these models need adequate and intuitive descriptions of their discriminatory properties, appropriate for all audiences of AI. We suggest bias profiles with respect to stereotype dimensions based on dictionaries from social psychology research. Along these dimensions we investigate gender bias in contextual embeddings, across contexts and layers, and generate stereotype profiles for twelve different LLMs, demonstrating their intuition and use case for exposing and visualizing bias.


LLMs Reproduce Stereotypes of Sexual and Gender Minorities

arXiv.org Artificial Intelligence

A large body of research has found substantial gender bias in NLP systems. Most of this research takes a binary, essentialist view of gender: limiting its variation to the categories _men_ and _women_, conflating gender with sex, and ignoring different sexual identities. But gender and sexuality exist on a spectrum, so in this paper we study the biases of large language models (LLMs) towards sexual and gender minorities beyond binary categories. Grounding our study in a widely used psychological framework -- the Stereotype Content Model -- we demonstrate that English-language survey questions about social perceptions elicit more negative stereotypes of sexual and gender minorities from LLMs, just as they do from humans. We then extend this framework to a more realistic use case: text generation. Our analysis shows that LLMs generate stereotyped representations of sexual and gender minorities in this setting, raising concerns about their capacity to amplify representational harms in creative writing, a widely promoted use case.


One Size Does not Fit All: Personalised Affordance Design for Social Robots

arXiv.org Artificial Intelligence

Personalisation is essential to achieve more acceptable and effective results in human-robot interaction. Placing users in the central role, many studies have focused on enhancing the abilities of social robots to perceive and understand users. However, little is known about improving user perceptions and interpretation of a social robot in spoken interactions. The work described in the paper aims to find out what affects the personalisation of affordance of a social robot, namely its appearance, voice and language behaviours. The experimental data presented here is based on an ongoing project. It demonstrates the many and varied ways in which people change their preferences for the affordance of a social robot under different circumstances. It also examines the relationship between such preferences and expectations of characteristics of a social robot, like competence and warmth. It also shows that individuals have different perceptions of the language behaviours of the same robot. These results demonstrate that one-sized personalisation does not fit all. Personalisation should be considered a comprehensive approach, including appropriate affordance design, to suit the user expectations of social roles.


StereoMap: Quantifying the Awareness of Human-like Stereotypes in Large Language Models

arXiv.org Artificial Intelligence

Large Language Models (LLMs) have been observed to encode and perpetuate harmful associations present in the training data. We propose a theoretically grounded framework called StereoMap to gain insights into their perceptions of how demographic groups have been viewed by society. The framework is grounded in the Stereotype Content Model (SCM); a well-established theory from psychology. According to SCM, stereotypes are not all alike. Instead, the dimensions of Warmth and Competence serve as the factors that delineate the nature of stereotypes. Based on the SCM theory, StereoMap maps LLMs' perceptions of social groups (defined by socio-demographic features) using the dimensions of Warmth and Competence. Furthermore, the framework enables the investigation of keywords and verbalizations of reasoning of LLMs' judgments to uncover underlying factors influencing their perceptions. Our results show that LLMs exhibit a diverse range of perceptions towards these groups, characterized by mixed evaluations along the dimensions of Warmth and Competence. Furthermore, analyzing the reasonings of LLMs, our findings indicate that LLMs demonstrate an awareness of social disparities, often stating statistical data and research findings to support their reasoning. This study contributes to the understanding of how LLMs perceive and represent social groups, shedding light on their potential biases and the perpetuation of harmful associations.


Want to impress your boss? Praise your colleagues (and yourself)! Scientists claim 'dual promotion' is the key to seeming competent at work

Daily Mail - Science & tech

In the tough world of work we all need to do a little self-promotion now and then. But there's a tough balance to be struck between making our accomplishments known without coming across as unlikeable. Now a study has found the answer: highlight your work-mates' achievements at the same time as you shine a light on your own. Researchers say this'dual promotion' tactic is the perfect way to make sure we are perceived as competent while still radiating'warmth'. 'We show that by simultaneously other-promoting - describing accomplishments and qualities of others - and self-promoting - describing one's own accomplishments and qualities - individuals can project both warmth and competence,' said the researchers.


Social-Group-Agnostic Word Embedding Debiasing via the Stereotype Content Model

arXiv.org Artificial Intelligence

Existing word embedding debiasing methods require social-group-specific word pairs (e.g., "man"-"woman") for each social attribute (e.g., gender), which cannot be used to mitigate bias for other social groups, making these methods impractical or costly to incorporate understudied social groups in debiasing. We propose that the Stereotype Content Model (SCM), a theoretical framework developed in social psychology for understanding the content of stereotypes, which structures stereotype content along two psychological dimensions - "warmth" and "competence" - can help debiasing efforts to become social-group-agnostic by capturing the underlying connection between bias and stereotypes. Using only pairs of terms for warmth (e.g., "genuine"-"fake") and competence (e.g.,"smart"-"stupid"), we perform debiasing with established methods and find that, across gender, race, and age, SCM-based debiasing performs comparably to group-specific debiasing


Understanding and Countering Stereotypes: A Computational Approach to the Stereotype Content Model

arXiv.org Artificial Intelligence

Stereotypical language expresses widely-held beliefs about different social categories. Many stereotypes are overtly negative, while others may appear positive on the surface, but still lead to negative consequences. In this work, we present a computational approach to interpreting stereotypes in text through the Stereotype Content Model (SCM), a comprehensive causal theory from social psychology. The SCM proposes that stereotypes can be understood along two primary dimensions: warmth and competence. We present a method for defining warmth and competence axes in semantic embedding space, and show that the four quadrants defined by this subspace accurately represent the warmth and competence concepts, according to annotated lexicons. We then apply our computational SCM model to textual stereotype data and show that it compares favourably with survey-based studies in the psychological literature. Furthermore, we explore various strategies to counter stereotypical beliefs with anti-stereotypes. It is known that countering stereotypes with anti-stereotypical examples is one of the most effective ways to reduce biased thinking, yet the problem of generating anti-stereotypes has not been previously studied. Thus, a better understanding of how to generate realistic and effective anti-stereotypes can contribute to addressing pressing societal concerns of stereotyping, prejudice, and discrimination.


Warmth and Competence to Predict Human Preference of Robot Behavior in Physical Human-Robot Interaction

arXiv.org Artificial Intelligence

A solid methodology to understand human perception and preferences in human-robot interaction (HRI) is crucial in designing real-world HRI. Social cognition posits that the dimensions Warmth and Competence are central and universal dimensions characterizing other humans. The Robotic Social Attribute Scale (RoSAS) proposes items for those dimensions suitable for HRI and validated them in a visual observation study. In this paper we complement the validation by showing the usability of these dimensions in a behavior based, physical HRI study with a fully autonomous robot. We compare the findings with the popular Godspeed dimensions Animacy, Anthropomorphism, Likeability, Perceived Intelligence and Perceived Safety. We found that Warmth and Competence, among all RoSAS and Godspeed dimensions, are the most important predictors for human preferences between different robot behaviors. This predictive power holds even when there is no clear consensus preference or significant factor difference between conditions.