WNS (Holdings) Limited a leading provider of global Business Process Management (BPM) services, today announced it has acquired Vuram, a global leader in enterprise automation services. Vuram helps companies accelerate digital transformation by aligning, automating, and optimizing processes using a combination of low-code software applications and intelligent automation platforms. By integrating these technologies into core business operations, Vuram is able to drive end-to-end enterprise automation and the creation of custom, scalable BPM solutions. These solutions include the ability to extract, collect, and categorize data using OCR and AI-based document processing, develop rule-based processing engines and ML-based augmentation, and leverage advanced analytics to improve decision-making. Vuram has also created customizable, low-code, "plug and play" solutions across front, middle, and back-office functions, including industry-specific solutions for the Banking/Financial Services, Insurance, and Healthcare verticals.

Industry executives believe automation went mainstream this year and it has received the right amount of attention at the C-suite level. Also read: India can't make up its mind on PSUs, 30 years after liberalisation For California-based robotic process automation (RPA) company Automation Anywhere, growth in its India market this year has been mainly driven by existing customers migrating to the cloud and those that have completely revisited their operating model due to the pandemic. "Cloud lowers the cost of ownership and it prepares them for a significant scale up when the economy recovers next year. In fact, many of the new logos we have signed up in last 12 months have straightaway started on the cloud," said Milan Sheth, executive vice president-IMEA, Automation Anywhere. While growth this year has been driven by the services sector in the banking space, financial services & insurance (BFSI), utilities and hospital management, next year it will be led by the manufacturing sector.