India's telecom giant Reliance Jio has unveiled an artificial intelligence-based video call assistant that a user can use via their 4G phone with just a call, without having the need for any other application. The announcement came during the India Mobile Congress event held in the capital of the country, New Delhi. The video assistant has been developed by Reliance Jio along with the helping hands from US-based Radisys, a Reliance Industries Ltd subsidiary. Interestingly, the firm at the launch of the service noted that they already have a number of companies like HDFC willing to use the offering. The user can make a normal call via their 4G phone and then by clicking on a video call, a human will answer the question through a pre-recorded video message.

Reliance Jio unveiled its first patent-filed innovation- an artificial intelligence (AI)-based video call assistant at the India Mobile Congress (IMC) 2019 on Monday. The feature can be accessed via a simple 4G phone call, without the need for installing any other application on the device. The company claims that the Jio video call assistant has the potential to revolutionise customer support and customer communication use cases. With this AI-based technology, telecom customers problems like endless call-hold music or seemingly never-ending Interactive voice response (IVR) wait-times may become things of the past. President of Reliance Jio Infocomm Ltd, Mathew Oommen said, "Jio is committed to bringing innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently and video call assistant is one such example of bringing a truly innovative and engaging product for millions of businesses in India."

Reliance Jio unveiled its patent-filed innovation – an Artificial Intelligence (AI) based Video Call Assistant (Bot) at India Mobile Congress (IMC) 2019. The AI-based bot can be accessed via a 4G phone call, without the need for installing any other application. The Jio Video Call Assistant aims at revolutionizing customer support and customer communication use cases said the company in a release. "Jio is committed to bring innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently and Video Call Assistant is one such example of bringing a truly innovative and engaging product for millions of businesses in India. Radisys is helping us make AI accessible for everyone so that businesses – small or large can reap the benefits of new and emerging technologies. Radisys' innovation continues to help accelerate Jio's global innovation and technology leadership in the areas of 5G, IOT, and open source architecture adoption." said Mathew Oommen, president of Reliance Jio Infocomm Ltd.

Reliance Jio has announced a new Artificial Intelligence (AI) based Video Call Assistant (Bot) at the ongoing India Mobile Congress (IMC) 2019. The new service aims to transform customer support and customer communication systems. According to the company, the assistant can be accessed via a 4G phone call, and customers don't need to install any app. The customer engagement video assistant solution has been developed by Jio in partnership with US-based company Radisys, a Reliance Industries Ltd subsidiary that provides open telecom solutions to service providers worldwide. The company says that with this new launch it will addressing the current customer pain points like endless call-hold music or seemingly never-ending IVR wait times.

Reliance Jio Infocomm (Jio) debuted its patent-filed innovation – an artificial intelligence (AI) based video call assistant (bot) that can be accessed via a 4G phone call, without the need for installing any other application. Aimed at improving customer, the bot will solve the problems of endless call-hold music or seemingly never ending IVR waittimes can become things of the past. The bot was rolled out in India Mobile Congress on Monday . This video assistant facility was developed by Jio along with US based Radisys, a Reliance Industries subsidiary . The company said that this video call bot can be adapted by brands to give it a unique avatar.

The customer engagement video assistant solution has been developed by Reliance Jio in conjunction with US-based Radisys, a Reliance Industries Ltd subsidiary, a statement said. The video bot can be customised to meet various customer engagement requirements while providing a human-like interaction, and has the potential to revolutionise customer support and customer communication use cases, it added. "AI-based Jio Video Call Assistant empowers businesses and other users with a speedy and effortless resolution of repetitive queries from their customers, making their frontend communication smooth. It also helps brands to offer an efficient and effortless high-quality customer engagement experience," it said. In addition, the platform has an auto-learning feature that helps improve answering accuracy.