Jio AI Video Call Assistant Launched, Aimed to Enhance Customer Support

Reliance Jio has announced a new Artificial Intelligence (AI) based Video Call Assistant (Bot) at the ongoing India Mobile Congress (IMC) 2019. The new service aims to transform customer support and customer communication systems. According to the company, the assistant can be accessed via a 4G phone call, and customers don't need to install any app. The customer engagement video assistant solution has been developed by Jio in partnership with US-based company Radisys, a Reliance Industries Ltd subsidiary that provides open telecom solutions to service providers worldwide. The company says that with this new launch it will addressing the current customer pain points like endless call-hold music or seemingly never-ending IVR wait times.