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Voice Assistant Use Case Banking, Finance and Insurance Industries

#artificialintelligence

It is researched that 46 percent of US citizens use voice assistants. Observing the strong presence of voice assistants, banks, financial, service and insurance (BFSI) firms have actively adopted enterprise voice assistants for both internal (employees) and external (customers) purposes. It is said that JP Morgan & Co is enabling its clients by allowing access to research and analytics reports through voice chatbots. Also, twelve thousand field agents to be powered by voice assistant's capabilities, states Mark Madgett, the New York Life Insurances VP. Users can inquire about their account balance, latest transactions, fixed deposits, recurring deposits, loan balance, etc.


More Than Half of Consumers Want to Use Voice Assistants for Healthcare - The Ritz Herald

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Orbita, Inc., provider of healthcare's most powerful conversational AI platform, today announced the release of the Voice Assistant Consumer Adoption Report for Healthcare 2019. To develop this report, Orbita sponsored independent research by Voicebot.ai, Based on a survey of 1,004 U.S. adults, the report includes these key highlights: The 40-page report includes 20 charts, ten case studies highlighting today's real-world voice-powered healthcare solutions, and 35 pages of analysis. It is available at no cost for download at voicebot.ai. "This report is the first comprehensive analysis that considers how consumers are using voice assistants today for healthcare-related needs, explores features they'd like to see in the future, and highlights how provider and technology organizations have responded to the opportunity thus far," said Orbita President Nathan Treloar.


Voice Assistants: A Big R&D Bet Which People Rarely Use

#artificialintelligence

"Alexa's responses are protected by the First Amendment" Big tech would really like you to engage with their products using your voice. Firms like Google (NASDAQ:GOOGL), Apple (NASDAQ:APPL), and Amazon (NASDAQ:AMZN) have collectively spent tens of billions of dollars perfecting the technology that allows their gadgets to listen attentively for your voice, understand your commands, and respond obediently. A recent survey by market research firm SUMO Heavy has found that approximately 30% of US adults are active users of voice assistants. As far as the device type, the bulk (49%), use voice assistants with their smartphone, followed by smart speaker, and then PC. Those that do use voice assistants on their smartphone tend to be iPhone users. While technically Siri and Google Assistant are effectively equal, iPhone users simply feel more comfortable with voice assistants.


46% Prefer Using Voice Assistants When Alone; 69% In The Living Room, 61% In The Kitchen

#artificialintelligence

There are plenty of reasons to use voice assistants, but one of the key drivers is speed. The majority (82%) of voice assistant users say that fast and accurate replies is the most compelling feature that causes them to use the voice assistant. These are among the findings in the Conversational Commerce study by Capgemini Digital Transformation Institute, which surveyed 5,000 consumers in the U.S., U.K., France and Germany. Although the study was focused on consumers making purchases via voice assistants, some other interesting insights about consumers who use voice assistants also were found. For example, more than two-thirds (69%) prefer to use their voice assistants in their living rooms and 61% in the kitchen.


A Few Years In, Here's What I Actually Do (And Don't) Use Voice Assistants For

Forbes - Tech

Voice-controlled hubs such as the Google Home, Apple HomePod, and the various products that run Amazon's Alexa have been touted as everything to everybody. The ability to simply ask for things is the stuff of science fiction and, increasingly, mundane gadgets. Of course, these products have now been out for a few years, meaning we can take stock of which of their countless features and abilities have actually wormed their way into our lives. After several years of playing with just about every line of voice-control hub on the market, here are the features I actually do use on a regular basis--and a few that I almost never touch. A voice hub's utility in controlling Internet-of-things gadgetry is directly proportional to how annoying the process it's replacing is.