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Thinkers360: Firstly, what is omnichannel commerce? Since the topic has been around for a while, what is unique about PROS' perspective on this topic and why now? Well, the topic's been around for a while now, largely thanks to patterns in the consumer world. The first thing that kind of comes to mind is what happens in a typical business to consumer or retail experience where you might purchase online but pick up in-store. And thanks to COVID right now, we've seen the rising popularity of curbside pickup.

TK: My original ambition was to go into engineering. Having grown up with my dad working on some of the earliest computers I was constantly being exposed leading edge technology. After bouncing around from engineering to business and then accounting I was lucky enough to take a course on comparative programming languages. I fell in love with programming, stayed to get a second degree in computer science, and started my first job with a relational database startup; I thought I'd ended up in paradise. That startup experience early in my career fueled an innate desire towards entrepreneurship and in my mid-twenties I decided to start Delphi Group with my friend Carl Frappaolo.