GE is experimenting with using bots as a way to more effectively implement its AI strategy. Deploying AI capabilities via bots, in essence, allows the company to apply traditional practices used for managing its human workforce to technology. These include practices like onboarding, training, rating and creating a culture around the AI bots. The company has even taken to naming the bots, said Vivek Thakral, director of artificial intelligence at GE. About 50 different bots, with names like Greg, Olive and Max, have been created by Thakral's team to do particular tasks that existing workers are having trouble keeping up with.

The consulting firm's report on how insurance firms will use technology paints a futuristic picture incorporating drones, artificial intelligence and big data analytics. For its 2017 World Insurance Report, the company interviewed over 8,000 customers and 100 subject matter experts worldwide. It found that the insurance industry faces similar trends to the broader financial sector, with a less loyal, tech-savvy younger customer base looking for more digital interactions. "Customers are seeking digital touchpoints. They are seeking three main things, which are convenience, agility, and personalization," said Chirag Thakral, deputy head of the analysis group at CapGemini.