Drones, blockchain, and AI are future of insurance industry: Capgemini

The consulting firm's report on how insurance firms will use technology paints a futuristic picture incorporating drones, artificial intelligence and big data analytics. For its 2017 World Insurance Report, the company interviewed over 8,000 customers and 100 subject matter experts worldwide. It found that the insurance industry faces similar trends to the broader financial sector, with a less loyal, tech-savvy younger customer base looking for more digital interactions. "Customers are seeking digital touchpoints. They are seeking three main things, which are convenience, agility, and personalization," said Chirag Thakral, deputy head of the analysis group at CapGemini.