We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Chatbots have become an omnipresent feature on consumer websites. But what makes for a "good" chatbot experience? According to a new report commissioned by Simplr, the answer, perhaps paradoxically, is the ability to speak with a live human: 80% of consumers become much more willing to use a chatbot if they know they can easily and quickly transfer to a live person. Live transfer from a bot to a human can have a major impact on long-term customer loyalty. The report also found that 60% of consumers are more likely to do business with a brand if there is a seamless transfer to a human agent.

Simplr announced it has been included as an Honorable Mention in 2022 Gartner Magic Quadrant for Customer Service BPO. "Gartner defines the customer service business process outsourcing (CS BPO) market as the delegation of customer service business process activities to support existing and potential clients to a third-party service provider." According to the report, "Service organizations partner with CS BPO vendors to reduce costs, achieve greater staffing flexibility and/or access new digital or technology capabilities." Simplr is disrupting the staid customer support contact center model by offering a combination of a uniquely talented and scalable staffing pool, automation, and AI-based technology, allowing customers to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. The Simplr platform raises revenue conversions by an average of 44% and reduces high-effort customer interactions in half, increasing customer repurchase rates by 7-10%. Current customers include Restaurant Brands International, YETI, The North Face, and many more.