Simplr listed as an Honorable Mention in the 2022 Gartner Magic Quadrant for Customer Service BPO

Simplr announced it has been included as an Honorable Mention in 2022 Gartner Magic Quadrant for Customer Service BPO. "Gartner defines the customer service business process outsourcing (CS BPO) market as the delegation of customer service business process activities to support existing and potential clients to a third-party service provider." According to the report, "Service organizations partner with CS BPO vendors to reduce costs, achieve greater staffing flexibility and/or access new digital or technology capabilities." Simplr is disrupting the staid customer support contact center model by offering a combination of a uniquely talented and scalable staffing pool, automation, and AI-based technology, allowing customers to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. The Simplr platform raises revenue conversions by an average of 44% and reduces high-effort customer interactions in half, increasing customer repurchase rates by 7-10%. Current customers include Restaurant Brands International, YETI, The North Face, and many more.