AI bias continues to be a prevailing problem when it comes to ensuring proper implementation of artificial intelligence (AI) in many industries. Since the technology has been implemented across several verticals, some of its use cases have been causing… unpleasantness among users. One of the biggest worries surrounding the sticky issue of AI bias, is in facial recognition solutions. As AI works purely on analyzing data inputs that it has access to, the algorithms may at times not provide entirely accurate results. In the case of facial recognition, the particular AI recognized certain races as criminals, causing an uproar in society.

As we begin to slowly emerge from behind the shadow of COVID-19, the virus has brought new meaning to words like adaptability, mitigation and recovery for business. Although we've had no choice but to scramble to operate in a new world of distributed labor forces, we have at our disposal dynamic technologies and innovations that have helped us through -- not the least of which is artificial intelligence. With automation as a foundation, we are seeing a growing number of organizations bringing AI to bear on areas of the business that are individually distinct but transcend industries. Each of these operations is vital to the health and success of the company and even more so in times of disruption. Perhaps one of the more overlooked operations has been the IT infrastructure.

In the face of growing competition, banks around the world are working hard to become the first choice of today's customers. Recent PYMNTS research indicates that 34.8 percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. Customers want to be able to access a full array of services beyond the physical branch through a variety of touchpoints, including ATMs, Internet of Things (IoT) devices and contact centers. Many banks are, thus, taking a digital-first approach to remain relevant and agile, undergoing head-to-toe transformation.

An amazing opportunity at Regions Bank put a move from Pennsylvania to Alabama on my radar, but one thing stood in the way: my faith. My wife and I are Jewish, and we were concerned we'd lose the religious community we had surrounding us in Pittsburgh. But upon visiting Birmingham, we found exactly what we needed, and more. Living in Alabama has allowed me to build meaningful connections in my work, my faith and in public service. My team and I serve Regions' mission of making life better for our customers, associates and communities by making sure our mathematical models perform well.

There are certain aspects of banking that should never change: Trust. At the same time, banking should constantly evolve in ways that better meet – and even anticipate – people's needs. One example is using Artificial Intelligence (AI) tools to help ensure a more consistent, efficient and secure banking experience. The result for the customer is a more positive and seamless experience with their bank and greater value as they reach their financial goals. The benefits for the bank include deeper relationships with customers, as well as a workplace culture that fosters continuous improvement.