NEW REPORT: Behind Regions Bank's AI-Powered Digital-First Push

In the face of growing competition, banks around the world are working hard to become the first choice of today's customers. Recent PYMNTS research indicates that 34.8 percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. Customers want to be able to access a full array of services beyond the physical branch through a variety of touchpoints, including ATMs, Internet of Things (IoT) devices and contact centers. Many banks are, thus, taking a digital-first approach to remain relevant and agile, undergoing head-to-toe transformation.