Talent search is a cornerstone of modern recruitment systems, yet existing approaches often struggle to capture nuanced job-specific preferences, model recruiter behavior at a fine-grained level, and mitigate noise from subjective human judgments. We present a novel framework that enhances talent search effectiveness and delivers substantial business value through two key innovations: (i) leveraging LLMs to extract fine-grained recruitment signals from job descriptions and historical hiring data, and (ii) employing a role-aware multi-gate MoE network to capture behavioral differences across recruiter roles. To further reduce noise, we introduce a multi-task learning module that jointly optimizes click-through rate (CTR), conversion rate (CVR), and resume matching relevance. Experiments on real-world recruitment data and online A/B testing show relative AUC gains of 1.70% (CTR) and 5.97% (CVR), and a 17.29% lift in click-through conversion rate. These improvements reduce dependence on external sourcing channels, enabling an estimated annual cost saving of millions of CNY.

Avoiding bias and understanding the real-world consequences of AI-supported decision-making are critical to address fairness and assign accountability. Existing approaches often focus either on technical aspects, such as datasets and models, or on high-level socio-ethical considerations - rarely capturing how these elements interact in practice. In this paper, we apply an information flow-based modeling framework to a real-world recruitment process that integrates automated candidate matching with human decision-making. Through semi-structured stakeholder interviews and iterative modeling, we construct a multi-level representation of the recruitment pipeline, capturing how information is transformed, filtered, and interpreted across both algorithmic and human components. We identify where biases may emerge, how they can propagate through the system, and what downstream impacts they may have on candidates. This case study illustrates how information flow modeling can support structured analysis of fairness risks, providing transparency across complex socio-technical systems.

Artificial intelligence (AI) is increasingly used in recruitment, yet empirical evidence quantifying its impact on hiring efficiency and candidate selection remains limited. We randomly assign 37,000 applicants for a junior-developer position to either a traditional recruitment process (resume screening followed by human selection) or an AI-assisted recruitment pipeline incorporating an initial AI-driven structured video interview before human evaluation. Candidates advancing from either track faced the same final-stage human interview, with interviewers blind to the earlier selection method. In the AI-assisted pipeline, 54% of candidates passed the final interview compared with 34% from the traditional pipeline, yielding an average treatment effect of 20 percentage points (SE 12 pp.). Five months later, we collected LinkedIn profiles of top applicants from both groups and found that 18% (SE 1.1%) of applicants from the traditional track found new jobs compared with 23% (SE 2.3%) from the AI group, resulting in a 5.9 pp. (SE 2.6 pp.) difference in the probability of finding new employment between groups. The AI system tended to select younger applicants with less experience and fewer advanced credentials. We analyze AI-generated interview transcripts to examine the selection criteria and conversational dynamics. Our findings contribute to understanding how AI technologies affect decision making in recruitment and talent acquisition while highlighting some of their potential implications.

Humble AI (Knowles et al., 2023) argues for cautiousness in AI development and deployments through scepticism (accounting for limitations of statistical learning), curiosity (accounting for unexpected outcomes), and commitment (accounting for multifaceted values beyond performance). We present a real-world case study for humble AI in the domain of algorithmic hiring. Specifically, we evaluate virtual screening algorithms in a widely used hiring platform that matches candidates to job openings. There are several challenges in misrecognition and stereotyping in such contexts that are difficult to assess through standard fairness and trust frameworks; e.g., someone with a non-traditional background is less likely to rank highly. We demonstrate technical feasibility of how humble AI principles can be translated to practice through uncertainty quantification of ranks, entropy estimates, and a user experience that highlights algorithmic unknowns. We describe preliminary discussions with focus groups made up of recruiters. Future user studies seek to evaluate whether the higher cognitive load of a humble AI system fosters a climate of trust in its outcomes.

During job recruitment, traditional applicant selection methods often lack transparency. Candidates are rarely given sufficient justifications for recruiting decisions, whether they are made manually by human recruiters or through the use of black-box Applicant Tracking Systems (ATS). To address this problem, our work introduces a multi-agent AI system that uses Large Language Models (LLMs) to guide job seekers during the recruitment process. Using an iterative user-centric design approach, we first conducted a two-phased exploratory study with four active job seekers to inform the design and development of the system. Subsequently, we conducted an in-depth, qualitative user study with 20 active job seekers through individual one-to-one interviews to evaluate the developed prototype. The results of our evaluation demonstrate that participants perceived our multi-agent recruitment system as significantly more actionable, trustworthy, and fair compared to traditional methods. Our study further helped us uncover in-depth insights into factors contributing to these perceived user experiences. Drawing from these insights, we offer broader design implications for building user-aligned, multi-agent explainable AI systems across diverse domains.

Resume screening is a critical yet time-intensive process in talent acquisition, requiring recruiters to analyze vast volume of job applications while remaining objective, accurate, and fair . With the advancements in Large Language Models (LLMs), their reasoning capabilities and extensive knowledge bases demonstrate new opportunities to streamline and automate recruitment workflows. In this work, we propose a multi-agent framework for resume screening using LLMs to systematically process and evaluate resumes. The framework consists of four core agents, including a resume extractor, an evaluator, a summarizer, and a score for-matter . T o enhance the contextual relevance of candidate assessments, we integrate Retrieval-Augmented Generation (RAG) within the resume evaluator, allowing incorporation of external knowledge sources, such as industry-specific expertise, professional certifications, university rankings, and company-specific hiring criteria. This dynamic adaptation enables personalized recruitment, bridging the gap between AI automation and talent acquisition. W e assess the effectiveness of our approach by comparing AI-generated scores with ratings provided by HR professionals on a dataset of anonymized online resumes.

The fear that artificial intelligence (AI) will replace millions of jobs is widespread. But equally, in today's tough job market, not using AI wisely as part of your search could mean you miss out. You can use AI models such as ChatGPT and Perplexity to research employers, competitors and industry trends before applying for a job. Hannah Salton, a careers coach, says some of her clients have successfully used AI to find out more about companies, allowing them to "gain insights into culture, competitors and market positioning. It can also help identify SMEs [small and medium-sized enterprises] to apply to or network with."

The recruitment process is undergoing a significant transformation with the increasing use of machine learning and natural language processing techniques. While previous studies have focused on automating candidate selection, the role of multiple vacancies in this process remains understudied. This paper addresses this gap by proposing a novel pipeline that leverages Large Language Models and graph similarity measures to suggest ideal candidates for specific job openings. Our approach represents candidate profiles as multimodal embeddings, enabling the capture of nuanced relationships between job requirements and candidate attributes. The proposed approach has significant implications for the recruitment industry, enabling companies to streamline their hiring processes and identify top talent more efficiently. Our work contributes to the growing body of research on the application of machine learning in human resources, highlighting the potential of LLMs and graph-based methods in revolutionizing the recruitment landscape.

Employee turnover refers to an individual's termination of employment from the current organization. It is one of the most persistent challenges for firms, especially those ones in Information Technology (IT) industry that confront high turnover rates. Effective prediction of potential employee turnovers benefits multiple stakeholders such as firms and online recruiters. Prior studies have focused on either the turnover prediction within a single firm or the aggregated employee movement among firms. How to predict the individual employees' turnovers among multiple firms has gained little attention in literature, and thus remains a great research challenge. In this study, we propose a novel deep learning approach based on job embeddedness theory to predict the turnovers of individual employees across different firms. Through extensive experimental evaluations using a real-world dataset, our developed method demonstrates superior performance over several state-of-the-art benchmark methods. Additionally, we estimate the cost saving for recruiters by using our turnover prediction solution and interpret the attributions of various driving factors to employee's turnover to showcase its practical business value.

Public opinion on recommender systems has become increasingly wary in recent years. In line with this trend, lawmakers have also started to become more critical of such systems, resulting in the introduction of new laws focusing on aspects such as privacy, fairness, and explainability for recommender systems and AI at large. These concepts are especially crucial in high-risk domains such as recruitment. In recruitment specifically, decisions carry substantial weight, as the outcomes can significantly impact individuals' careers and companies' success. Additionally, there is a need for a multi-stakeholder approach, as these systems are used by job seekers, recruiters, and companies simultaneously, each with its own requirements and expectations. In this paper, I summarize my current research on the topic of explainable, multi-stakeholder job recommender systems and set out a number of future research directions.