professional services


2019 AI Predictions: Six priorities you can't afford to ignore

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Most executives know that artificial intelligence (AI) has the power to change almost everything about the way they do business--and could contribute up to $15.7 trillion to the global economy by 2030. But what many business leaders don't know is how to deploy AI, not just in a pilot here or there, but throughout the organization, where it can create maximum value. The "how" is the sticking point with any emerging technology, and AI is no exception. How do you define your AI strategy? How do you find AI-literate workers or train existing staff?


Stop Trivializing AI: It is not just Automation Blog - Everest Group

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AI is certainly being used to attempt to solve many of the world's big problems, such as health treatment, societal security, and the water shortage crisis. But Everest Group research suggests that 53 percent of enterprises do not – or are not able to – differentiate between AI and intelligent automation and what they can do to help them compete and grow. This trivialization of AI is both eye opening and frustrating. While it's true that automation of back-office services is one strong case for AI adoption, there are many more that can deliver considerable value to enterprises. Examples we've researched and written about in the past year include intelligent architecture, front-to-back office transformation, talent strategies, and AI in SDLC.


AI, machine learning, and deep learning: The complete guide

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Most of what's out there is either too fluffy or too mathy, either too general or too focused on specific applications, too disconnected from business outcomes and metrics, and too undirected. Jerry Hartanto leads the AI and Self-Service BI Practice at Trace3, a technology solution provider with growing consulting practices including data intelligence, cloud solutions, cyber analytics, devops, and data center solutions. Hartanto's background is in management consulting, corporate/business strategy, marketing and sales, operations and process improvement, and product development and engineering. He has a BS in Electrical Engineering from McGill University, an MS is Electrical Engineering from Johns Hopkins University, and an MBA from the University of Michigan. He can be reached at jhartanto@trace3.com.


Budget constraints are biggest barrier to innovation at many organizations

ZDNet

Half of C-level executives say their organizations are spending more than 5 percent of their annual budget on innovative initiatives, yet 42 percent cite a limited budget as their biggest barrier to activation, according to a newly released report from consulting firm Ernst & Young LLP (EY). The firm commissioned Wakefield Research to survey 500 senior executives in the US as part of the research, and found that beyond internal budget constraints, the external factors cited as most concerning included market volatility that can distract from an innovation agenda. In EY's work with clients, the firm often sees a disconnect between an organization's investments in innovative technology and its ability to integrate the results of those new technologies and capabilities into the business to create value, said Roger Park, EY Americas advisory and Financial Services Office innovation leader. In many cases, organizational fragmentation creates the risk of "trapped assets," where investments aren't being used effectively across silos to realize their full potential, Park said. Business leaders might feel they need to increase budgets to drive more innovation in their organizations, Park said.


Customer Experience Management Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help Provide Customer Service

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WINTER PARK, Fla.--(BUSINESS WIRE)--Feb 20, 2019--COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, and Execs In The Know, a global community of customer experience professionals, have announced the release of the 2018 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series. The report, The CX Journey: Understanding Corporate Strategies and Best Practices, provides customer experience management insights from the corporate perspective. A key finding is that since 2017, companies have dramatically increased their use of artificial intelligence (AI)-powered solutions for customer service. "Our new corporate report shows that companies see tremendous potential in AI-powered solutions for customer care, both in applications that are customer-facing and in those that assist call center agents with their work. However, we also know from previous research that customers want a quick and easy way out of any AI-powered solution to reach a live person. Our findings overwhelmingly show that companies are keenly aware of this necessity in any customer-facing application. And while customers still want that personal interaction, we think that AI-powered solutions will find their appropriate place in the service journey," said Kyle Kennedy, president and chief operating officer, COPC Inc.


AI Is Disrupting Freelancing: Here's How You Can Thrive

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Freelancers are definitely having a moment. It's expected that by 2027 freelancers will make-up over 50 percent of the American workforce. At the same time, technology is also disrupting the landscape of work. Can you think of any industry that's not being impacted by technology like artificial intelligence? I mean why spend a ton of money on a writer when you can have a robot do it for you?


5 Essential Benefits of AI for Digital Marketers Marketing Insider Group

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We're right at the start of the AI revolution but we've already got a good sense of how artificial intelligence will change the face of digital marketing. Investing in new technology is a big commitment and it can be intimidating when it's underpinned by complex concepts like machine learning algorithms. Personalization was definitely the buzzword in the world of marketing in 2018 and we're going to see this trend become even more important over the next 12 months and beyond. The way that consumers respond to and interact with marketing messages is changing. Traditional marketing methods like media advertising and direct mail are no longer as effective as they once were.


Frameworks Seek to Control AI

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AI governance frameworks are emerging as guard rails for controlling algorithms that are playing a growing role in human decision-making. Among the goals is managing the consequences of those decisions. Business consultants and professional services firms in particular have focused on new ways to assess and control AI algorithms as a way of building trust. Among them is KPMG, which launched a new framework this week called AI in Control designed to assess algorithms underlying business applications to spot bias and enforce governance rules to ensure ethical AI. The goal of KPMG's framework is fostering AI algorithms that are accurate, addressing what the company warns is the current "trust gap" among business executives clamoring for "explainable AI."


5 Benefits of AI for Digital Marketers

#artificialintelligence

We're right at the start of the AI revolution but we've already got a good sense of how artificial intelligence will change the face of digital marketing. Investing in new technology is a big commitment and it can be intimidating when it's underpinned by complex concepts like machine learning algorithms. Personalization was definitely the buzzword in the world of marketing in 2018 and we're going to see this trend become even more important over the next 12 months and beyond. The way that consumers respond to and interact with marketing messages is changing. Traditional marketing methods like media advertising and direct mail are no longer as effective as they once were.


Why is AI keeping Davos execs up at night? (via Passle)

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Executives in Davos this year had a lot to discuss, such as the uncertainties surrounding the future of the planet with David Attenborough and the political instability pertaining to Brexit. Second only to the US-China trade deal however, 2019's most discussed topic in Davos was Artificial Intelligence. Two questions in particular seemed to capture the imaginations (and itineraries!) of attendees this year: Whilst the full impact of AI may seem far down the line, how far away exactly are we from a reality where these questions begin to hit home in a tangible way? In the 10th anniversary of the'Deloitte Tech Trends' published this year, one of the key trends titled "AI-fuelled organisations" posits that there are three phases of intelligence across the evolution of AI: Today's organisations primarily find themselves in the first phase and many of them are evolving to the second. "To become a true AI-fuelled organisation, a company may need to fundamentally rethink the way humans and machines interact within working environments. Executives should also consider deploying machine learning and other cognitive tools systematically across every core business process and enterprise operation to support data driven decision-making."