professional services


Professional Services: Collaboration and the Future of Work

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The bigger your company, the more important it is that every team member is on the same page. When you're as big as Genpact, with 90,000 employees and twice as many partners, then collaboration is a top priority. Sanjay Srivastava is well aware of the challenges. As Genpact's Chief Digital Officer, he is front and center at the effort to make sure the disparate teams and employees within the company are working successfully in a collaborative organizational culture, as well as offering a satisfying customer experience. For Sanjay, there are three main factors that need a strong collaboration platform within a company. It starts with the idea of the business as a connected ecosystem that drives a collective intelligence. Then there's the concept of continuous learning and innovation that requires a collaborative framework to be successful. Finally, there's the convergence of domains, the ability to pull people together from different disciplines, with different experiences, and across ...


Failure to Scale Artificial Intelligence Could Put 75% of Organizations Out of Business, Accenture Study Shows

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Failure to Scale Artificial Intelligence Could Put 75% of Organizations Out of Business, Accenture Study Shows Companies that shift from AI experimentation to execution achieve lasting ROI and competitive agility NEW YORK; Nov. 14, 2019 – Three-quarters of C-level executives believe if they don't move beyond experimentation to aggressively deploy artificial intelligence (AI) across their organizations they risk going out of business by 2025, according to a newly released study from Accenture (NYSE: ACN). The report, titled "AI: Built to Scale" and produced by Accenture Strategy and Accenture Applied Intelligence, is based on a global survey of 1,500 C-level executives across 16 industries designed to understand how companies are implementing AI across their organizations. The research found 84% of C-level executives believe they won't achieve their business strategy without scaling AI, yet only 16% have made the shift from mere experimentation to creating an organization powered by robust AI capabilities. As a result, this small group of top performers is achieving nearly three times the return from AI investments as their lower-performing counterparts. The report reveals the secret to success for these top performers centers around three key elements: a strong data foundation; multiple dedicated AI teams; and a C-suite-led commitment to strategic, organization-wide AI deployment.


Scaling AI: From Experimental to Exponential

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A full 84% of C-suite executives believe they must leverage artificial intelligence (AI) to achieve their growth objectives. Nearly all C-suite executives view AI as an enabler of their strategic priorities. And an overwhelming majority believe achieving a positive return on AI investments requires scaling across the organization. Yet 76% acknowledge they struggle when it comes to scaling it across the business. What's more, three out of four C-suite executives believe that if they don't scale AI in the next five years, they risk going out of business entirely.


Putting your digital foot forward for your customers

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By completing these steps, companies maintain control over sophisticated, evolving algorithms, so martech AI can accurately identify target accounts and provide actionable insights. Data fuels emerging martech competencies and helps to pinpoint the accounts with the most growth potential, highlight the topics influencing buyers' decisions, and reveal what forms of content lure potential buyers. Data even uncovers which type of content would better engage specific accounts and/or buyers. With buyers insight through keywords and enhanced SEM strategies, marketing organizations can increase engagement and create new content that appeals more accurately to their buyers' specific interests with a focus on intent. Digital-first journeys require innovative thinking with AI and machine learning integration.


AI and related technologies could create around 90 million more jobs than they displace in China

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AI and related technologies, such as robots, drones and autonomous vehicles, could provide a net boost to employment in China of around 12% over the next two decades, equating to around 90 million additional jobs and more than offsetting displacement of existing jobs. This new analysis for China, launched today at the World Economic Forum meeting in Tianjin, contrasts with PwC's earlier research1 suggesting a broadly neutral net impact of AI on jobs in the UK. In that analysis, PwC found that these technologies could displace around 20% of existing UK jobs by 2037, but could create a similar number of additional jobs by boosting economic growth2. Based on previous research, PwC judges that results for the UK are likely to be broadly similar to the average across OECD countries. Relative to the UK estimates, China is projected to see a higher level of job displacement (26% vs. 20%) due to the greater scope for further automation in manufacturing and agriculture.


Intelligent Automation and Human-Machine Collaboration

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When people encounter something new, it's human nature to compare it to things we already know. But executives seeking to adopt intelligent automation may struggle to realize its benefits if they don't consciously set aside a few pre-existing beliefs. The Age of With requires thinking beyond bots--it's the future of human-AI interaction. The first belief to shed is that intelligent automation is just like conventional software. Adopting digital workforce management and treating digital workers as a part of the workforce--not software applications or outsourced functions--can put organizations squarely on the path to enhancing human judgement and human-machine collaboration and delivering actionable insights.


Intelligent Automation and Human-Machine Collaboration

#artificialintelligence

When people encounter something new, it's human nature to compare it to things we already know. But executives seeking to adopt intelligent automation may struggle to realize its benefits if they don't consciously set aside a few pre-existing beliefs. The Age of With requires thinking beyond bots--it's the future of human-AI interaction. The first belief to shed is that intelligent automation is just like conventional software. Adopting digital workforce management and treating digital workers as a part of the workforce--not software applications or outsourced functions--can put organizations squarely on the path to enhancing human judgement and human-machine collaboration and delivering actionable insights.


How the VA is Using Customer Feedback to Support Veteran's Mental Health - VAntage Point

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Our nation is understandably grieving with each suicide, prompting our collective and tireless pursuit of evidence-based clinical interventions and expansion of community prevention strategies to reach each Veteran. As part of recent efforts to support Veterans in crisis, VA is using artificial intelligence (AI) systems capabilities leveraged by customer feedback industry best practices in partnership with Booz Allen Hamilton, Deloitte, Medallia, and Halfaker to detect and respond to Veterans in crisis. Starting in fall 2017, VA began digitally collecting customer feedback from Veterans receiving VA services and VA digital properties in the Veterans Signals (VSignals) program. Since then, Veterans have responded with more than 4.2 million surveys, including more than 1.6 million free-text comments. This feedback is accessible to VA employees across the country for action, often prompting customer service efforts and influencing VA decision making.


Stradigi AI raises $40.3 million to develop business AI solutions

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Stradigi AI, a Montréal-based AI solutions provider and research lab founded in 2014, today announced that it has raised $53 million CAD ($40.3 million) in a series A round led by Canadian institutional funds Investissement Québec and Fonds de solidarité FTQ, with participation from Holdun Family Office, Segovia Capital, Cossette, and company cofounders Basil Bouraropoulos and Curtis Gavura. CEO Bouraropoulos said the influx of capital will accelerate Stradigi's North American expansion, which will include new offices in the U.S., with 50 new positions in research, software, sales, and marketing. Additionally, he says it will bolster development of the firm's freshly unveiled AI platform, Kepler, on the heels of a recently announced partnership with professional services network KPMG. "Investissement Québec and the Fonds de solidarité FTQ, in addition to all the other amazing investors that contributed to this financing, are great partners for Stradigi AI," said Bouraropoulos. "As two of the most respected institutional funds in Canada, with diverse portfolios and deep experience with preparing companies for international growth, IQ and the Fonds will bring tremendous value as we execute our strategy to become one of the top three leading platforms in North America." It's built on an adaptable environment that leverages a software-meets-service model, where guidance from Stradigi's research scientists is provided in tandem with solutions deployed via a secure service.


SAS Toronto event focuses on overcoming hurdles to successful customer AI projects

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SAS partners played a bigger role than ever in the event this year, as SAS continues to move beyond its legacy direct sales days and invest more in its channel. TORONTO – Curiosity Meets Capability was the theme of the main keynote at the annual SAS Toronto roadshow for executives. The event this year was held Wednesday at the Globe and Mail Centre across the street from SAS's offices east of downtown Toronto, and there didn't appear to be a vacant seat in the house. Many of the execs in attendance were focused on AI, rather than being general line of business people, and the focus of the event was to explain to them how to optimize the chances of their projects being successful. "The goal is to demystify AI and walk through real world examples, to show why it's not that hard or that new," said Shadi Shahin, SAS's VP of Product Strategy, in the main keynote.