"We coach our teams that success and innovation does not come from rebuilding something that somebody has already built, but instead from leveraging it and taking the next leap with additional features upon it to create high impact business outcomes," says Menon. At JPMorgan Chase, technologists are encouraged, where possible, to see the bigger picture and solve for the larger pattern rather than just the singular problem at hand. To reduce redundancies and automate tasks, Menon and her team focus on data and measurements that indicate where emerging technologies like AI and machine learning could enhance processes like onboarding or transaction processing at scale. AI/ML have become commonplace across many industries with private banking being no exception, says Menon. At a base level, AI/ML can extract data from documents, classify information, analyze data smartly and detect issues and outliers across a wide range of use cases.

The latest advancements in AI and deep learning have led to a breakthrough in large language model (LLM)-based agents such as GPT-4. However, many commercial conversational agent development tools are pipeline-based and have limitations in holding a human-like conversation. This paper investigates the capabilities of LLMs to enhance pipeline-based conversational agents during two phases: 1) in the design and development phase and 2) during operations. In 1) LLMs can aid in generating training data, extracting entities and synonyms, localization, and persona design. In 2) LLMs can assist in contextualization, intent classification to prevent conversational breakdown and handle out-of-scope questions, auto-correcting utterances, rephrasing responses, formulating disambiguation questions, summarization, and enabling closed question-answering capabilities. We conducted informal experiments with GPT-4 in the private banking domain to demonstrate the scenarios above with a practical example. Companies may be hesitant to replace their pipeline-based agents with LLMs entirely due to privacy concerns and the need for deep integration within their existing ecosystems. A hybrid approach in which LLMs' are integrated into the pipeline-based agents allows them to save time and costs of building and running agents by capitalizing on the capabilities of LLMs while retaining the integration and privacy safeguards of their existing systems.

Anyone with even the slightest interest in technology would have witnessed the frenzy following the launch of ChatGPT last November. For many, it illustrated the first step towards the golden age of Artificial Intelligence (AI) integration into our everyday lives; revolutionising the way in which we conceptualise and interact with technology. Intelligent automation has quietly, but nonetheless irreversibly, become a mainstay for many of the services and industries we use daily. Automation in financial services is one such example. From JPMorgan using bots to respond to internal IT requests, including resetting employee passwords, to Barclays introducing robotics process automation (RPA) across a range of processes, such as accounts receivable and fraudulent account closure, a wave of automation has emerged which redefined the way our industry operates.

You receive many labs and quizzes, and have the ability to ask questions and interact directly with the instructor. Hands-on labs include working tools including Python, Scikit-Learn, Keras, and Tensorflow. This course is led by a seasoned technology industry practitioner and executive with many years of hands-on, in-the-trenches data analysis and visualization work. It has been designed, produced and delivered by Starweaver.

Singapore's first robo-advisor unveils next level in customer experience, becomes first pure-play robo-advisor to integrate MyInfo Crossbridge Capital ("Crossbridge"), the leading independent global wealth manager with over US$4.5 billion under advisement, today announced significant updates to its CONNECT by Crossbridge digital platform – further enhancing the premium customer experience for accredited investors. Launched in late 2016, CONNECT by Crossbridge is Singapore's first, and largest, robo-advisor withver US$300 million in assets under management is invested on the CONNECT platforms. The new enhancements come as Crossbridge Capital celebrates its 10th anniversary and CONNECT its second. CONNECT by Crossbridge will become the first pure-play robo-advisor in Singapore to integrate MyInfo, a digital data vault developed by the Government Technology Agency of Singapore to facilitate online transactions. CONNECT by Crossbridge has also optimised its existing user interface based on extensive user testing and analysis to provide anenhanced wealth management experience.

In his recent May Day speech, Prime Minister Lee Hsien Loong pointed out that new technology in banking is transforming the financial sector. Among the new services, he mentioned robo-advisers, which like our own CONNECT by Crossbridge, use technology to offer investors financial advice suited to their needs and circumstances. As the first robo-adviser in Singapore, our motivations for launching CONNECT by Crossbridge were simple. We found that affluent investors were not offered the investment options that are made available to wealthier clients through the private banks, and we knew that technology could open up those options to a wider audience. We launched a little under two years ago with personalised, multi-asset, goals-based portfolios meeting the risk profile and objectives of customers utilising the platform.

It's another step in the march toward advice that erodes investors' needs for human help: A robo advisor focused on serving the high-net-worth client, powered by artificial intelligence and designed to automate their specific tax management concerns. Meeting the complicated needs of the wealthy requires a deep knowledge of tax rules and regulations says Hedgeable CEO Mike Kane. "Technology and AI systems can interpret and learn from these rules better than humans can, without our emotional biases." Doubling down on its embrace of Asian themes, Hedgeable's newest offering in its robo platform is a feature called'Tax Samurai,' run by an AI bot called'Katana.' For 30 basis points, it will work for client accounts with a minimum of $1 million to analyze their securities, aggregate all of their financial data, create tax efficient transfers, apply automated downside protection on any current holdings, and perform tax efficient trading and tax-loss harvesting.

Robots, blockchain, artificial intelligence... the list of new-tech innovations battering the finance sector seems endless but there is still one area where the humble human rules supreme - at least for now. The rarefied world of private banking and wealth management seems to hover above the day to day grind of everyday bank functions, dealing as they do with well-heeled, discreet clientele. Anyone trusting a bank with millions - billions, even - wants to be sure they are getting the human touch and not just another algorithm. That means someone who looks you in the eye, has a firm handshake and can talk you through the various ways they plan to protect your legacy and grow your money for your progeny. And yet even within this plush corner of the financial sector, the steady drumbeat of technology is advancing ever louder.

In ten years or less, the super-rich will rely on artificial intelligence for optimized financial returns, says IMD Professor Denise Kenyon-Rouvinez in an essay for finews.first. What are the consequences for private banks? The texts are published in both German and English. The fourth industrial revolution – featuring artificial intelligence, big data, the internet of things and so on – presents many challenges to private banks when it comes to wealth management. They will need to adapt well if they wish to preserve their leading position serving High Net Worth Individuals (HNWIs) and Ultra High Net Worth Individuals (UHNWIs).

It's another step in the march toward advice that erodes investors' needs for human help: A robo adviser focused on serving the high-net-worth client, powered by artificial intelligence and designed to automate their specific tax management concerns. Meeting the complicated needs of the wealthy requires a deep knowledge of tax rules and regulations says Hedgeable CEO Mike Kane. "Technology and AI systems can interpret and learn from these rules better than humans can, without our emotional biases." Doubling down on its embrace of Asian themes, Hedgeable's newest offering in its robo platform is a feature called'Tax Samurai,' run by an AI bot called'Katana.' For 30 basis points, it will work for client accounts with a minimum of 1 million to analyze their securities, aggregate all of their financial data, create tax efficient transfers, apply automated downside protection on any current holdings, and perform tax efficient trading and tax-loss harvesting.