Optimizing platforms offers customers and stakeholders a better way to bank

"We coach our teams that success and innovation does not come from rebuilding something that somebody has already built, but instead from leveraging it and taking the next leap with additional features upon it to create high impact business outcomes," says Menon. At JPMorgan Chase, technologists are encouraged, where possible, to see the bigger picture and solve for the larger pattern rather than just the singular problem at hand. To reduce redundancies and automate tasks, Menon and her team focus on data and measurements that indicate where emerging technologies like AI and machine learning could enhance processes like onboarding or transaction processing at scale. AI/ML have become commonplace across many industries with private banking being no exception, says Menon. At a base level, AI/ML can extract data from documents, classify information, analyze data smartly and detect issues and outliers across a wide range of use cases.