Where does private banking fit in an increasingly automated world?

Anyone with even the slightest interest in technology would have witnessed the frenzy following the launch of ChatGPT last November. For many, it illustrated the first step towards the golden age of Artificial Intelligence (AI) integration into our everyday lives; revolutionising the way in which we conceptualise and interact with technology. Intelligent automation has quietly, but nonetheless irreversibly, become a mainstay for many of the services and industries we use daily. Automation in financial services is one such example. From JPMorgan using bots to respond to internal IT requests, including resetting employee passwords, to Barclays introducing robotics process automation (RPA) across a range of processes, such as accounts receivable and fraudulent account closure, a wave of automation has emerged which redefined the way our industry operates.