World's largest bank, the State Bank of India (SBI), has deployed a new artificial intelligence (AI) based chatbot to help its customers that include addressing customer queries and help them find right kind of services from the bank. The AI solution, named SBI Intelligent Assistant (SIA), is deployed by Payjo that also offers similar solutions to many other international banks including Yes Bank. The SIA, Payjo said addresses customer enquiries instantly and helps them with everyday banking tasks just like a bank representative. "With SIA, SBI will reduce significant operational expenditure over time," Payjo said in a statement. The SIA is setup, the company said, to handle nearly 10,000 enquiries per second or 864 Million in a day. "That is nearly 25% of the queries processed by Google every day," it added.

Mumbai, March 20, 2017: Disruptive technologies lead to better customer experiences - from Internet to touch screens. We believe Artificial Intelligence is'The Fourth Transformation' in technology that will fundamentally redefine customer experiences. Today, YES BANK is proud to announce a big step towards adopting Artificial Intelligence (AI), in partnership with Payjo, a leading AI Banking Platform based out of Silicon Valley, California. The YES Pay Bot will be the first AI-driven Bot for a wallet and will complement the already trusted and popular YES Pay wallet service with over half-a-million users. YES BANK is launching its wallet services through a chat-based financial assistant in partnership with Payjo on Facebook Messenger.