Even though the history of chatbots goes back into the 1960s, chatbots are one of the latest developments in technology that all businesses should consider using. When properly implemented, chatbots can help to improve employee engagement, as well as customer experience. Yet, many businesses are still unable to fully reap the benefits of this technology, partly due to a number of common chatbot myths. Here we debunk six popular chatbot myths. One of the biggest misconceptions is the notion that chatbots are only applicable to specific industries, most commonly, that they only deliver results in customer service sectors.

In the episode we talk to two gents from Ireland's biggest trade union for production workers. An industry known for its automation increases not only planned for the future but also in the past. We are no longer screwing the caps on toothpaste tubes, robots in automation are doing it for us. Automation is not a new term, it doesn't always refer to a robot process but has been taking place for thousands of years. We no longer build our buildings the way the Ancient Egyptians shifted over 2 million rocks weighing over 3 tons each in a pyramid shape.

This episode includes some amazing stories from some brilliant guests all talking about technology and its impact in our modern world. First you hear from Jim Hendler. Jim is an artificial intelligence researcher at Rensselaer Polytechnic Institute, United States, and one of the originators of the Semantic Web. He talks to us about AI and privacy issues on the web. He has a new book out soon so be sure to get it here.