The images pop up in Mophat Okinyi's mind when he's alone, or when he's about to sleep. Okinyi, a former content moderator for Open AI's ChatGPT in Nairobi, Kenya, is one of four people in that role who have filed a petition to the Kenyan government calling for an investigation into what they describe as exploitative conditions for contractors reviewing the content that powers artificial intelligence programs. "It has really damaged my mental health," said Okinyi. The 27-year-old said he would would view up to 700 text passages a day, many depicting graphic sexual violence. He recalls he started avoiding people after having read texts about rapists and found himself projecting paranoid narratives on to people around him.

This article is from Big Technology, a newsletter by Alex Kantrowitz. Richard Mathenge felt he'd landed the perfect role when he started training OpenAI's GPT model in 2021. After years of working in customer service in Nairobi, Kenya, he was finally involved in something that felt meaningful and held a future for him. But the position left him scarred. For nine hours per day, five days a week, Mathenge led a team that taught the A.I. model about explicit content.

Insurers are now utilizing artificial intelligence to curb fraud cases in their motor insurance claim processes. Deloitte's Insurance Outlook Report 2019/2020 East Africa showed that while motor private and medical business classes are the largest classes, they are also among the most loss-making businesses. The report urges insurers to explore other emerging business classes that have a potential for growth to diversify their business mix. With over 25% of Kenya's insurance industry income fraudulently claimed, Kenindia Assurance is one of the insures who have taken steps to curb the fraud. Kenindia Assurance, Deputy General Manager Joyce Mathenge says that motor insurance is the main contributor to insurance fraud and hence the need to develop mechanisms to lower their risks.