Kenyan insurers utilizing artificial intelligence to curb fraud cases

Insurers are now utilizing artificial intelligence to curb fraud cases in their motor insurance claim processes. Deloitte's Insurance Outlook Report 2019/2020 East Africa showed that while motor private and medical business classes are the largest classes, they are also among the most loss-making businesses. The report urges insurers to explore other emerging business classes that have a potential for growth to diversify their business mix. With over 25% of Kenya's insurance industry income fraudulently claimed, Kenindia Assurance is one of the insures who have taken steps to curb the fraud. Kenindia Assurance, Deputy General Manager Joyce Mathenge says that motor insurance is the main contributor to insurance fraud and hence the need to develop mechanisms to lower their risks.