The rapid advancement of large language models (LLMs) has sparked widespread adoption across diverse applications, making robust evaluation frameworks crucial for assessing their performance. While conventional evaluation metrics remain applicable for shorter texts, their efficacy diminishes when evaluating the quality of long-form answers. This limitation is particularly critical in real-world scenarios involving extended questions, extensive context, and long-form answers, such as financial analysis or regulatory compliance. In this paper, we use a practical financial use case to illustrate applications that handle "long question-context-answer triplets". We construct a real-world financial dataset comprising long triplets and demonstrate the inadequacies of traditional metrics. To address this, we propose an effective Extract, Match, and Score (EMS) evaluation approach tailored to the complexities of long-form LLMs' outputs, providing practitioners with a reliable methodology for assessing LLMs' performance in complex real-world scenarios.

Attributed Question Answering (AQA) aims to provide both a trustworthy answer and a reliable attribution report for a given question. Retrieval is a widely adopted approach, including two general paradigms: Retrieval-Then-Read (RTR) and post-hoc retrieval. Recently, Large Language Models (LLMs) have shown remarkable proficiency, prompting growing interest in AQA among researchers. However, RTR-based AQA often suffers from irrelevant knowledge and rapidly changing information, even when LLMs are adopted, while post-hoc retrieval-based AQA struggles with comprehending long-form answers with complex logic, and precisely identifying the content needing revision and preserving the original intent. To tackle these problems, this paper proposes an Atomic fact decomposition-based Retrieval and Editing (ARE) framework, which decomposes the generated long-form answers into molecular clauses and atomic facts by the instruction-tuned LLMs. Notably, the instruction-tuned LLMs are fine-tuned using a well-constructed dataset, generated from large scale Knowledge Graphs (KGs). This process involves extracting one-hop neighbors from a given set of entities and transforming the result into coherent long-form text. Subsequently, ARE leverages a search engine to retrieve evidences related to atomic facts, inputting these evidences into an LLM-based verifier to determine whether the facts require expansion for re-retrieval or editing. Furthermore, the edited facts are backtracked into the original answer, with evidence aggregated based on the relationship between molecular clauses and atomic facts. Extensive evaluations demonstrate the superior performance of our proposed method over the state-of-the-arts on several datasets, with an additionally proposed new metric $Attr_{p}$ for evaluating the precision of evidence attribution.

Evaluating retrieval-augmented generation (RAG) systems remains challenging, particularly for open-ended questions that lack definitive answers and require coverage of multiple sub-topics. In this paper, we introduce a novel evaluation framework based on sub-question coverage, which measures how well a RAG system addresses different facets of a question. We propose decomposing questions into sub-questions and classifying them into three types -- core, background, and follow-up -- to reflect their roles and importance. Using this categorization, we introduce a fine-grained evaluation protocol that provides insights into the retrieval and generation characteristics of RAG systems, including three commercial generative answer engines: You.com, Perplexity AI, and Bing Chat. Interestingly, we find that while all answer engines cover core sub-questions more often than background or follow-up ones, they still miss around 50% of core sub-questions, revealing clear opportunities for improvement. Further, sub-question coverage metrics prove effective for ranking responses, achieving 82% accuracy compared to human preference annotations. Lastly, we also demonstrate that leveraging core sub-questions enhances both retrieval and answer generation in a RAG system, resulting in a 74% win rate over the baseline that lacks sub-questions.

Long-form question answering (LFQA) aims at generating in-depth answers to end-user questions, providing relevant information beyond the direct answer. However, existing retrievers are typically optimized towards information that directly targets the question, missing out on such contextual information. Furthermore, there is a lack of training data for relevant context. To this end, we propose and compare different weak supervision techniques to optimize retrieval for contextual information. Experiments demonstrate improvements on the end-to-end QA performance on ASQA, a dataset for long-form question answering. Importantly, as more contextual information is retrieved, we improve the relevant page recall for LFQA by 14.7% and the groundedness of generated long-form answers by 12.5%. Finally, we show that long-form answers often anticipate likely follow-up questions, via experiments on a conversational QA dataset.

Despite Retrieval-Augmented Generation (RAG) showing promising capability in leveraging external knowledge, a comprehensive evaluation of RAG systems is still challenging due to the modular nature of RAG, evaluation of long-form responses and reliability of measurements. In this paper, we propose a fine-grained evaluation framework, RAGChecker, that incorporates a suite of diagnostic metrics for both the retrieval and generation modules. Meta evaluation verifies that RAGChecker has significantly better correlations with human judgments than other evaluation metrics. Using RAGChecker, we evaluate 8 RAG systems and conduct an in-depth analysis of their performance, revealing insightful patterns and trade-offs in the design choices of RAG architectures. The metrics of RAGChecker can guide researchers and practitioners in developing more effective RAG systems. This work has been open sourced at https://github.com/amazon-science/RAGChecker.

Vision language models can now generate long-form answers to questions about images - long-form visual question answers (LFVQA). We contribute VizWiz-LF, a dataset of long-form answers to visual questions posed by blind and low vision (BLV) users. VizWiz-LF contains 4.2k long-form answers to 600 visual questions, collected from human expert describers and six VQA models. We develop and annotate functional roles of sentences of LFVQA and demonstrate that long-form answers contain information beyond the question answer such as explanations and suggestions. We further conduct automatic and human evaluations with BLV and sighted people to evaluate long-form answers. BLV people perceive both human-written and generated long-form answers to be plausible, but generated answers often hallucinate incorrect visual details, especially for unanswerable visual questions (e.g., blurry or irrelevant images). To reduce hallucinations, we evaluate the ability of VQA models to abstain from answering unanswerable questions across multiple prompting strategies.

Question answering based on retrieval augmented generation (RAG-QA) is an important research topic in NLP and has a wide range of real-world applications. However, most existing datasets for this task are either constructed using a single source corpus or consist of short extractive answers, which fall short of evaluating large language model (LLM) based RAG-QA systems on cross-domain generalization. To address these limitations, we create Long-form RobustQA (LFRQA), a new dataset comprising human-written long-form answers that integrate short extractive answers from multiple documents into a single, coherent narrative, covering 26K queries and large corpora across seven different domains. We further propose RAG-QA Arena by directly comparing model-generated answers against LFRQA's answers using LLMs as evaluators. We show via extensive experiments that RAG-QA Arena and human judgments on answer quality are highly correlated. Moreover, only 41.3% of the most competitive LLM's answers are preferred to LFRQA's answers, demonstrating RAG-QA Arena as a challenging evaluation platform for future research.

Long-form question answering (LFQA) aims to provide thorough and in-depth answers to complex questions, enhancing comprehension. However, such detailed responses are prone to hallucinations and factual inconsistencies, challenging their faithful evaluation. This work introduces HaluQuestQA, the first hallucination dataset with localized error annotations for human-written and model-generated LFQA answers. HaluQuestQA comprises 698 QA pairs with 4.7k span-level error annotations for five different error types by expert annotators, along with preference judgments. Using our collected data, we thoroughly analyze the shortcomings of long-form answers and find that they lack comprehensiveness and provide unhelpful references. We train an automatic feedback model on this dataset that predicts error spans with incomplete information and provides associated explanations. Finally, we propose a prompt-based approach, Error-informed refinement, that uses signals from the learned feedback model to refine generated answers, which we show reduces hallucination and improves answer quality. Furthermore, humans find answers generated by our approach comprehensive and highly prefer them (84%) over the baseline answers.

Questions in open-domain question answering are often ambiguous, allowing multiple interpretations. One approach to handling them is to identify all possible interpretations of the ambiguous question (AQ) and to generate a long-form answer addressing them all, as suggested by Stelmakh et al., (2022). While it provides a comprehensive response without bothering the user for clarification, considering multiple dimensions of ambiguity and gathering corresponding knowledge remains a challenge. To cope with the challenge, we propose a novel framework, Tree of Clarifications (ToC): It recursively constructs a tree of disambiguations for the AQ -- via few-shot prompting leveraging external knowledge -- and uses it to generate a long-form answer. ToC outperforms existing baselines on ASQA in a few-shot setup across the metrics, while surpassing fully-supervised baselines trained on the whole training set in terms of Disambig-F1 and Disambig-ROUGE. Code is available at https://github.com/gankim/tree-of-clarifications.