China said it attended a top-level ministerial meeting at the U.K. AI Safety Summit on Thursday, despite not being listed by Britain among the "like-minded" participants and not featuring in official handshakes or the family photograph. China's absence sparked questions because it participated in the first day of the two-day summit on the safety of "frontier" artificial intelligence, and Britain declined to say why Beijing was not among those joining the second day's senior meeting. China's delegate to the meeting, Vice Minister of Science and Technology Wu Zhaohui, was present on Thursday, his ministry said Friday. China's participation in the second-day ministerial meeting has not been previously reported.

Hiroshima – The world must urgently assess the impact of generative artificial intelligence, G7 leaders said Saturday, announcing they will launch discussions this year on "responsible" use of the technology. Text generation tools such as ChatGPT, image creators and music composed using AI have sparked delight, alarm and legal battles as creators accuse them of scraping material without permission. This could be due to a conflict with your ad-blocking or security software. Please add japantimes.co.jp and piano.io to your list of allowed sites. If this does not resolve the issue or you are unable to add the domains to your allowlist, please see this FAQ.

Artificial Intelligence (AI) is revolutionizing how organizations operate--informing how leaders interact with technology and engage their workers. AI has become so ubiquitous it's now a staple in the lives of millions: Amazon Alexa is an established household name. Meanwhile, Google's Duplex takes things up a notch by allowing automated customer service agents to make phone calls on behalf of users and comprehend spoken instructions with near-human accuracy. However, AI is about more than just assisting customer service inquiries. Driverless cars are quickly becoming a reality worldwide, thanks to AI-based algorithms that detect objects and obstacles more rapidly than any human could.

December 1, 2022McKinsey has been named a Leader, the highest designation, in The Forrester Wave: AI Service Providers, Q4 2022 report. Forrester evaluated 12 firms, assessing them on 29 criteria grouped into the categories of current offering, strategy, and market presence. We received the highest possible rating in criteria including AI talent, vision, and market approach. "McKinsey & Company leads enterprises with end-to-end AI transformation," the Forrester report notes, also recognizing that "McKinsey addresses AI holistically: as a technology, an operational model, and a strategic asset." The report also notes that McKinsey "[places] a heavy emphasis on ROI." McKinsey acquired the AI arm of our firm, QuantumBlack, in 2015, and the Forrester report points out that this move "continues to deliver top-notch data science talent."

Simfoni, the next-generation digital solutions provider for procurement intelligence, eSourcing and tail spend management, announced that it has acquired Michigan-based Xeeva, a fellow leader in AI-powered spend management and procurement technology solutions. This will be Simfoni's second strategic acquisition in 2022, as the company continues to leverage synergistic opportunities to deepen its solution and support competencies, accelerate growth, and solidify market dominance in indirect (tail spend) management and AI-driven spend analytics and eSourcing solutions. This acquisition marks another significant milestone for Simfoni whose goal is to deliver best-in-class, composable, spend management solutions on a global scale. Over the last year, Simfoni has been the recipient of a litany of industry awards and acknowledgements which have further strengthened its global positioning as a recognized market leader in tail spend management. It is anticipated that this latest acquisition will fortify Simfoni's place as one of the top 10 procurement technology providers, globally. Simfoni's innovative Composable Procurement approach combined with its deep domain expertise has collectively provided the company with a competitive edge as procurement teams look outside traditional solutions to achieve superior spend visibility and automation.

Major changes in business operations and consumer behavior since the start of the COVID-19 pandemic have increased demand for advanced customer experience (CX) capabilities, with enterprises adopting new technologies at different rates depending on their maturity and needs, according to a new research report published today by Information Services Group, a leading global technology research and advisory firm. "Modern digital customer experience technology is becoming essential, especially as hiring and retaining skilled agents grows more challenging. Companies are seeking providers' help at all stages of this evolution." The 2022 ISG Provider Lens Contact Center -- Customer Experience Services Archetype report finds that contact center operations are being transformed by automation and analytics as companies adapt to remote, home-based and hybrid work models. More companies are embracing AI bots, speech analytics, sentiment analysis and other tools to improve both customer and employee experience.

MIT Sloan Management Review and BCG have assembled an international panel of AI experts that includes academics and practitioners to help us gain insights into how responsible artificial intelligence (RAI) is being implemented in organizations worldwide. This month, we asked our expert panelists for reactions to the following provocation: Executives usually think of RAI as a technology issue. The results were wide-ranging, with 40% (8 out of 20) of our panelists either agreeing or strongly agreeing with the statement; 15% (3 out of 20) disagreeing or strongly disagreeing with it; and 45% (9 out of 20) expressing ambivalence, neither agreeing nor disagreeing. While our panelists differ on whether this sentiment is widely held among executives, a sizable fraction argue that it depends on which executives you ask. Our experts also contend that views are changing, with some offering ideas on how to accelerate this change.

Best AI Technology leaders are Google, Amazon, IBM, Microsoft, Salesforce, Oracle, NVIDIA, Intel, SAP, and Adobe. The global artificial intelligence market is expected to grow from $2.9 billion in 2019 to $19.6 billion by 2024, at a CAGR of 42.6% during the forecast period. The growth of the artificial intelligence market is driven by the increasing demand for intelligent virtual assistants, such as Amazon Alexa and Google Home, and the increasing adoption of AI-based technologies by enterprises. According to Zion Market Research, The global artificial intelligence market is anticipated to increase from $59.7 billion in 2021 to $422.4 billion by 2028. Robotics, automation, and AI are causing disruption in almost every business.

"They are turning to providers for consulting and outsourcing services that deliver business value." The 2022 ISG Provider Lens Next-Gen ADM Services report for the U.K. finds that the country's application development and management (ADM) market is growing faster than its overall technology sector. Major companies, including automakers, have begun to reorganize product development around applications. Because talent is scarce and building large application development systems requires advanced expertise and tools, many enterprises are partnering with service providers in this area. "Companies in the U.K. are realizing that applications will play a significant role in the future of their business," said Anna Medkouri, partner and Technology Modernization Solutions lead for ISG EMEA.

WNS, a leading provider of global Business Process Management (BPM) solutions, announced that it has been recognized as a'Leader' in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens 2022 Global Contact Center Customer Experience Services report. WNS' leadership position in AI and Analytics has been attributed to WNS Triange (the company's Data, analytics and AI practice); proprietary technology ecosystem and strategic partnerships; and WNS EXPIRIUS, a proprietary framework that enables clients to optimize analytics-driven, intelligent omni-channel conversations with customers. WNS' 'Leader' position in Social Media CX Services is driven by its robust social media practice capable of handling up to 85 million online conversations at 85 percent accuracy; a comprehensive social media product suite for everything from social listening to advanced analytics; and WNS EXPIRIUS Social, which leverages intelligent automation to deliver heightened customer experience. "We are delighted to be chosen as'Leader' across Social Media, AI and Analytics for Customer Experience – two areas where WNS has made considerable strategic investments over the past several years. Our robust CX practice is built on a foundation of intelligent analytics, Artificial Intelligence and automation to address the entire customer engagement journey. Our clients leverage WNS' advanced digital solutions to create unique experiences that drive new revenue streams and deep customer loyalty," said Keshav R. Murugesh, Group CEO, WNS.