While intelligent virtual assistants like Siri, Alexa, and Google Assistant have become ubiquitous in modern life, they still face limitations in their ability to follow multi-step instructions and accomplish complex goals articulated in natural language. However, recent breakthroughs in large language models (LLMs) show promise for overcoming existing barriers by enhancing natural language processing and reasoning capabilities. Though promising, applying LLMs to create more advanced virtual assistants still faces challenges like ensuring robust performance and handling variability in real-world user commands. This paper proposes a novel LLM-based virtual assistant that can automatically perform multi-step operations within mobile apps based on high-level user requests. The system represents an advance in assistants by providing an end-to-end solution for parsing instructions, reasoning about goals, and executing actions. LLM-based Process Automation (LLMPA) has modules for decomposing instructions, generating descriptions, detecting interface elements, predicting next actions, and error checking. Experiments demonstrate the system completing complex mobile operation tasks in Alipay based on natural language instructions. This showcases how large language models can enable automated assistants to accomplish real-world tasks. The main contributions are the novel LLMPA architecture optimized for app process automation, the methodology for applying LLMs to mobile apps, and demonstrations of multi-step task completion in a real-world environment. Notably, this work represents the first real-world deployment and extensive evaluation of a large language model-based virtual assistant in a widely used mobile application with an enormous user base numbering in the hundreds of millions.

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. The company recently launched Trustera, a real-time, audio-sensitive redaction platform. Trustera preemptively identifies and protects sensitive information like credit card numbers and solves the biggest compliance challenge in today's contact-center environment: protecting a customer's Payment Card Information (PCI) anywhere it appears during a call. The platform is designed to make the customer experience more trustworthy, secure and seamless.

They can help you get an appointment or order a pizza, find the best ticket deals and bring your attention to the fact you are spending a lot on entertainment instead of investments. We are talking about AI virtual assistants, which have already become a familiar part of our daily lives. But what technologies are under the hood of AI assistants and how can you leverage them in your business? Find all the answers in this article. Intelligent Virtual Assistants (IVA) also known as Intelligent Personal Assistants (IPA) are AI-powered agents capable of generating personalized responses, pulling from contexts such as customer metadata, prior conversations, knowledge bases, geolocation, and other modular databases and plug-ins. The Intelligent Virtual Assistant market, experiencing rapid growth in the 2020s, is forecasted to reach USD 6.27 billion by 2026, according to Mordor Intelligence.

Conversica Unveils Powerfully Human™ AI Capabilities That Transform Marketing, Sales, and Customer Success Teams and Make Bots Obsolete New Generation Revenue Digital Assistants™ Feature Major Advancements Built to Uniquely Fuel Revenue Growth; Scale Conversational Engagement with Real-Life, Two-Way Interactions FOSTER CITY, Calif., October 27, 2022 – Conversica, Inc., the leading provider of conversation automation solutions for enterprise revenue teams, today unveils the most humanlike AI advancements available to its Conversational AI platform. The new Conversica Chat and Conversica Answers enable the company's Revenue Digital Assistants (RDAs) to engage every lead, prospect, and customer in unscripted conversations with authentic, AI-generated web chat, SMS, and email. For the first time, revenue teams are able to trust RDAs to execute business objectives autonomously and work alongside their human counterparts, increasing capacity and freeing teams to focus on strategic  activities while simultaneously delivering stellar customer experiences and dramatically growing revenue opportunities. A demonstration of the announcement will be simulcast today at 11 am PST at the W Hotel in San Francisco. Conversica's new generation of Revenue Digital Assistants arrives at a pivotal time for businesses. With company budgets tightening and customer expectations for brand interactions continuously increasing, revenue teams across industries are required to do more with less.  "As the economy continues to change, the old growth model—working one customer at a time—no longer works," said Jim Kaskade, CEO of Conversica. "Businesses simply can't staff to the level needed for one-to-one conversations with every prospect, lead, and existing customer. And today's buyers are too savvy to be moved by the many one-way message blasts or, worse, scripted bots that are painfully programmed to route frustrated customers to an already overwhelmed human.” Unlike scripted bots that force people down a predefined path, Conversica’s AI-powered RDAs leverage the most advanced, largest language models available to quickly interpret open-ended questions and dynamically generate responses just like a human would. With over a decade of expertise in AI that benefits from being trained by billions of revenue-centric interactions, Conversica’s RDAs have evolved and learned how to influence and persuade customers and prospects throughout buyers’ lifecycles. Customers benefit from solutions that offer an average of 24x return on investment, 40-50% conversion rates, and 5x more pipeline, at reduced costs to the business. “The impact of Conversica’s RDAs goes way beyond our expectations, and the new advancements up the ante,” said David Shell, Director of Global Omnichannel Demand Marketing at Rockwell Automation, a Conversica customer. “The potential to increase productivity, lower costs, accelerate the velocity of leads in the pipeline and multiply staff efforts make Conversica’s solutions vital for fueling revenue growth.” New advancements include: Conversica Chat that is powered by an advanced natural language processing (NLP) solution that engages web visitors in the moment through dynamically generated dialog which goes far beyond the scripted workflows of simple chatbots. RDAs autonomously answer open-ended questions, connect visitors with the right resources, and set up demos or follow-up meetings to unlock revenue opportunities. No programming is required, which makes this solution uniquely game-changing. In the future, this same NLP technology will be applied across channels, including voice. Conversica Answers enable Revenue Digital Assistants to learn customers’ businesses FAQ automatically, so they can autonomously and authentically answer questions across any channel, in any language, at any point in the customer journey where businesses want strict governance around the answers, such as in highly regulated industries or for companies with very specific brand guidelines.  Conversica Premium Skills power Revenue Digital Assistants with the knowledge to act like a human member of the team. Premium Skills enable RDAs to leverage sophisticated segmentation and insights from across the enterprise to deliver more highly personalized customer experiences. These skills have enriched content from insight platforms like Account Based Marketing, Customer Data Platforms, and even CRM platforms with recommendation capabilities like Salesforce’s Einstein.  “Companies must deliver personalized, back-and-forth, human-like conversations to their contacts at every point in the customer journey. Otherwise, they’re leaving revenue on the table,” Kaskade said. “Conversica's RDAs feature a new level of Powerfully Human exchanges powered by the most advanced conversational AI technology on the market today. One can no longer tell the difference between a human and a Conversica RDA. Welcome to the new era of business where no revenue opportunity is missed!" To view the live simulcast, go to: https://conversica.brandlive.com/Conversica-Revenue-Revolution/en  About Conversica Conversica’s Revenue Digital Assistants™ (RDAs) supercharge workforces such as marketing, sales, and customer success teams to acquire untapped revenue through perfectly structured conversations. With billions of human interactions spanning more than a decade, Conversica’s RDAs have learned to influence and persuade customers and prospects throughout the customer journey lifecycle. Unlike chatbots, Conversica RDAs are Powerfully Human and can hold meaningful conversations at every touchpoint to create brand loyalty and maximize every revenue opportunity. The result is increased operational efficiencies, reduced costs, and improved customer experiences. To learn more, visit conversica.com and follow the company on Twitter, LinkedIn and Facebook.   Conversica Media Contact:  Meriane Morselli, on behalf of Conversica  conversica@msrcommunications.com (415) 989-9000 ###

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Every year, nearly 20 million students enroll in universities across the United States. Given how important the choice of a college can be for a person's academic and professional career, students understandably have a lotof questions about majors, eligibility, tuition, campus life, faculty, and more, while going through the process of selecting a university. And as universities compete to get on board students who are the right'fit', it is important for them to not only provide the right answers to prospective students' queries but also to effectively communicate precisely what they have to offer. Colleges invest a lot of time and resources in engaging with prospective students -- with US universities spending billions of dollars annually on admissions. But the COVID-19 pandemic has thrown open new challenges for universities, as they now have to find ways to engage with students at a time when in-person interactions, including visits to university campuses and college fairs, will likely not be possible.

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Gartner predicts that "by 2022, 70 percent of white-collar workers will interact with conversational platforms on a daily basis." As a result, the research group found that more organizations are investing in chatbot development and deployment. IBM Business Partners like Sopra Steria are making chatbot and virtual assistant technology available to businesses. Sopra Steria, a European leader in digital transformation, has developed an intelligent virtual assistant for organizations across several industries who want to use an AI conversational interface to answer recurrent customer service questions. In developing our solution, we at Sopra Steria were looking for AI technology that was easy to configure and could support multiple languages and complex dialogs.

Poor customer experiences are the primary cause for low conversion rates, lost leads and customer churn. In fact, a customer who suffered a third-rate experience will tell five times as many people about what happened than if they had a great experience. These bad impressions tend to stick with people and influence their future decisions for months or even years later. As a result, frustrated Sales Managers and Marketers often blame these sour interactions on substandard or poorly deployed software. Similarly, many marketers prefer today to keep things as hands-on as possible.

In a fast-moving world, customers require efficiency and promptness when talking to any company. Here is where chatbots and Intelligent Virtual Assistants (IVAs) come into play. Thanks to their ability to engage into more advanced conversations, unlike rule-based chatbots, AI-powered systems are equipped with a multitude of features to assist and even entertain the users in their day-to-day activities. In addition to their customizable features, their self-learning ability and scalability have lead virtual assistants to gain popularity across various global enterprises. According to Grand View Research, the global intelligent virtual assistant market size was valued at USD 3.7 billion in 2019, growing at a Compound Annual Growth Rate (CAGR) of 34.0% over the forecast period.