Protecting Consumer Privacy: AI can protect customer data through its ability to monitor network behavior and flag anomalies 24/7. Additionally, AI can accelerate the process of data identification to improve customer data privacy. Eliminating Biases: Because both conscious and unconscious biases are programmed into the data that an AI application is built upon, AI applications can become biased themselves. Fortunately, AI can actively mitigate the underlying biases of the models and systems deployed. Eliminating Mundane Tasks: Self-service AI-based HR portals enable employees to do for themselves what used to involve HR staff.

Conversational AI, along with natural language processing (NLP), automatic speech recognition (ASR), advanced dialog management, and machine learning (ML), are changing the way humans relate and communicate with machines. Conversational AI and its associated technologies enable humans to have conversations with machines in much the same manner as they do with one another. A recent report from Markets and Markets revealed that the global conversational AI market size is expected to grow from $4.2 billion in 2019 to $15.7 billion by 2024. The evolution of AI over the last decade has produced applications that are capable of convincing a person that they are having a conversation with another human, aka the Turing Test. It's not just the "human" level of interactions that makes conversational AI so important, but rather the ability for the AI app to make informed decisions based on the actionable insights it has gathered from data.

Banks have begun to use AI to leverage their customer data to drive engagement and increase loyalty through hyper-personalized experiences. These types of tailored offers are the future of marketing for all industries and this article explores what we can learn from banks' strategies, writes, Justine Melman, VP of Marketing and Communications, Flybits. Welcome to the 2019 edition of The Modern Content Marketer's Buyer Guide. About 10 years ago, marketers realized that content is a critical piece of their pie, and have since been working overtime to generate content to help win the prospect's attention. Imagine you're on a business trip and you've just touched down in a new city.