hewlett-packard
Why Conversation Bots Are the Future of Customer Engagement
Pankaj brings more than 20 years of experience in enterprise software design and development to the venture. His business-critical solutions are in use by some of the world's largest enterprises including Cisco, Hewlett-Packard, Software AG and AT&T. Before founding Pulpstream, Pankaj was founder and CEO of LongJump, one of the first Platform as a Service offerings. LongJump was acquired by Software AG for $35 million under his guidance. Subsequently, he led Software AG's cloud initiatives as GM of Agile Apps.
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Microsoft chatbots could replace call centre workers
Calling customer services lines could soon get even more frustrating. Microsoft has created an AI chatbot that companies can use to respond to call centre requests. Satya Nadella, Microsoft CEO, has confirmed that Macy's and Hewlett-Packard have already begun to use the technology. Microsoft hopes that other firms will implement the service in the future. Microsoft has created a chatbot that companies can use to respond to customer service requests (artist's impression pictured) Microsoft has created a chatbot that companies can use to respond to customer service requests.
It wasn't the money: Wozniak on robots, design, and Apple's origins
More than 40 years after founding Apple Computer, Steve Wozniak has a lot to say about the early days of the world's richest company -- and about technology, learning, and being a born engineer. On stage at the IEEE TechIgnite conference in Burlingame, California, on Wednesday, he gave a glimpse into how a tech legend thinks. In the early Seventies, Wozniak read about phone phreaking, in which "phreakers" made free phone calls by using electronics to mimic the tones used for dialing each number. To learn how to do it, he went to the only place he knew that had books and magazines about computers: The Stanford Linear Accelerator Center. He went on a Sunday and walked right in.
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Computers that run themselves
YOU want to dash for a bus on the other side of the street. But imagine that, instead of your brain automatically giving you a dose of adrenaline, speeding up your breathing and calculating all the right movements autonomously, you had to perform each of these functions as separate acts of conscious deliberation. The chances are you would stumble before even stepping off the kerb. In many ways, such is the state of information technology today--at least in IBM's view. Computer systems and their "organs"--eg, microprocessors, applications and networks--are becoming ever more powerful. But they are also becoming ever more complex, and so have to be managed by a fast-growing army of information technology (IT) worker bees.
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HP cuts up to 4,000 jobs worldwide
US computer company HP Inc has said it expects to cut 3,000 to 4,000 jobs over the next three years. The hardware business of the former Hewlett-Packard announced the plans as part of a larger restructuring effort. It is hoped the cuts will generate some 200m ( 163m) to 300m in annual savings for the firm, but they are expected to cost up to 500m in charges. HP also issued a lower-than-expected earnings guidance for next year. The company said it expected adjusted profit for the fiscal year 2017 to be between 1.55 and 1.65 per share.