Microsoft chatbots could replace call centre workers

Calling customer services lines could soon get even more frustrating. Microsoft has created an AI chatbot that companies can use to respond to call centre requests. Satya Nadella, Microsoft CEO, has confirmed that Macy's and Hewlett-Packard have already begun to use the technology. Microsoft hopes that other firms will implement the service in the future. Microsoft has created a chatbot that companies can use to respond to customer service requests (artist's impression pictured) Microsoft has created a chatbot that companies can use to respond to customer service requests.