Several businesses began to use artificial intelligence and cloud-based services during the epidemic to give clients the satisfaction of having a personal conversation with someone who can assist them in solving their difficulties. Conversational AI allows organizations to create a more personalized experience for their customers, resulting in improved communication across industries. The global conversational AI market is estimated to be valued at $18.4 billion by 2026, up from $6.8 billion in 2021, according to Markets and Markets, with a CAGR of 21.8 percent between 2021 and 2026. Big Data and Natural Language Processing are currently dominating the market, which is constantly developing and evolving (NLP). VDO.AI founded in 2017 by Mr. Amitt Sharma, is a global advertising technology innovator and disruptor that helps businesses overcome the lacuna of consumer attention through intelligent, high-impact, and laser-targeted solutions.

Haptik Technologies has now partnered with the California headquartered customer service software company Zendesk. Haptik brings AI-powered customer service capabilities for Zendesk's customers across the globe. Organizations that are already leveraging Zendesk live chat will now have the option to automate answering routine queries with the help of the Haptik conversational AI solution while transferring more complex queries to human agents. Swapan Rajdev, CTO and Co-founder at Haptik, said, "Working with Zendesk, Inc. gives us the opportunity to power thousands of organizations around the world with AI-driven connected experiences. Haptik brings a full-stack conversational AI solution including advanced NLU capabilities & ready-to-use industry-specific Smart Skills trained on 3Bn interactions. In addition to ticketing and live chat, we are also excited to integrate with Sunshine Conversations, the future of all conversational experiences within Zendesk."

Is Artificial Intelligence (AI) here to stay? Will it bring a complete end to human interventions? Such questions set the context in which people generally think about AI. Whether they have come to a conclusion or not is a different matter altogether. But it can't be denied that today, AI is integral to various organizations' growth.

Cutting-edge automation, smart features and productivity hacks; the advent of Artificial Intelligence (AI) is here to disrupt conventional norms. While users may remain oblivious to the sheer extent and scale of automation seeping into our daily lives, we can all take a whiff of the changing times. The writing on the wall is clear! AI is here to make our everyday lived experiences smarter and more efficient. To the same end, some of the leading and fast-growing companies of today have made AI an integral part of their offerings.

Before Google moves to bring its human-sounding robot calling service Duplex to help users automate their interactions with businesses to international markets, an Indian giant is deploying its own solution to get a jumpstart on the local market. Reliance Jio today unveiled AI-powered Video Call Assistant service that will allow businesses to automate their customer support and other communications. The service, built in collaboration with Radisys, a U.S.-based subsidiary of Reliance Industries, can be accessed via a 4G phone call and does not require installation of any additional app, Jio said. Executives of Reliance Jio demonstrated the technology on Monday at the third installment of Indian Mobile Congress, similar to but not affiliated with the trade show Mobile World Congress. They said they have already courted a number of customers for this service, including HDFC Bank.

Deep tech is the newest catchphrase in the Indian startup ecosystem. A bunch of homegrown companies are using new-age technologies like artificial intelligence, machine learning, data analytics, cloud, and the internet-of-things (IoT) to solve real-world problems, and essentially, alter the way humans lead daily lives. On Day One of TechSparks 2019, YourStory's flagship annual conference, a panel of founders, investors, and technical heads gathered to take stock of the evolution of the local deep tech startups ecosystem. Swapan Rajdev, Co-Founder and CTO, Haptik (maker of AI chatbots, recently acquired by Reliance Jio) elaborated on how the growth of AI has spurred new jobs and roles. Gone are the days when Indian companies failed to make a mark in hardware.

I'm sure almost all of us have seen a chatbot pop-up and even communicated with it while surfing through a website. It is predicted that by 2020, 80% of the enterprises will use chatbots. You ask, why do we need chatbots when consumers can call for queries? Well, the answer to your question is that 56% of people would rather message than call customer service. It is also feasible for a brand, as it takes on the burden of time-consuming tasks and allow you to better serve your customers in ways that most matter.

Aakrit Vaish is the CEO and Co-Founder of Haptik, a Conversational AI company that helps enterprises engage their users through chatbots. Haptik has recently been listed in the AI Time Journal TOP 25 Artificial Intelligence Companies 2018. Haptik was started as a consumer app that quickly became one of the most popular personal assistant apps in India. The company now serves many large enterprises and is working to become a Voice-first conversational AI company and expand globally. Q: How was Haptik started?

The growth of Artificial Intelligence has spawned a thousand foes and a thousand friends. AI has drawn a line in the sand when it comes to the future of jobs. And it seems like most of the world has picked a stand either for or against it. So what does Haptik have to say, being a company at the forefront of the paradigm shift to Artificial Intelligence? Will people from non-technical backgrounds have job opportunities when Artificial Intelligence (AI) takes over? Can one actually justify this claim?

We are very lucky and privileged to be living in an era that is witnessing the greatest transformation in the history of human civilization. We are edging closer to creating entities that will be as smart as us, or even smarter. The progress we have been making in our quest to create smarter machines are astonishing, and right now we stand at a point were these machines are taking over the world from humans, one step at a time. The best and easily visible demonstration of this human to machine transition is seen in the space of chatbots. In recent years, chatbots have occupied several roles in the service industry, especially in the are of customer support.