facilitation
Facilitating Automated Online Consensus Building through Parallel Thinking
Gu, Wen, Li, Zhaoxing, Buermann, Jan, Dilkes, Jim, Michailidis, Dimitris, Hasegawa, Shinobu, Yazdanpanah, Vahid, Stein, Sebastian
Consensus building is inherently challenging due to the diverse opinions held by stakeholders. Effective facilitation is crucial to support the consensus building process and enable efficient group decision making. However, the effectiveness of facilitation is often constrained by human factors such as limited experience and scalability. In this research, we propose a Parallel Thinking-based Facilitation Agent (PTFA) that facilitates online, text-based consensus building processes. The PTFA automatically collects textual posts and leverages large language models (LLMs) to perform all of the six distinct roles of the well-established Six Thinking Hats technique in parallel thinking. To illustrate the potential of PTFA, a pilot study was carried out and PTFA's ability in idea generation, emotional probing, and deeper analysis of ideas was demonstrated. Furthermore, a comprehensive dataset that contains not only the conversational content among the participants but also between the participants and the agent is constructed for future study.
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Evaluation and Facilitation of Online Discussions in the LLM Era: A Survey
Korre, Katerina, Tsirmpas, Dimitris, Gkoumas, Nikos, Cabalé, Emma, Kontarinis, Dionysis, Myrtzani, Danai, Evgeniou, Theodoros, Androutsopoulos, Ion, Pavlopoulos, John
We present a survey of methods for assessing and enhancing the quality of online discussions, focusing on the potential of Large Language Models (LLMs). While online discourses aim, at least in theory, to foster mutual understanding, they often devolve into harmful exchanges, such as hate speech, threatening social cohesion and democratic values. Recent advancements in LLMs enable facilitation agents that not only moderate content, but also actively improve the quality of interactions. Our survey synthesizes ideas from Natural Language Processing (NLP) and Social Sciences to provide (a) a new taxonomy on discussion quality evaluation, (b) an overview of intervention and facilitation strategies, along with a new taxonomy on conversation facilitation datasets, (c) an LLM-oriented roadmap of good practices and future research directions, from technological and societal perspectives.
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Introducing MeMo: A Multimodal Dataset for Memory Modelling in Multiparty Conversations
Tsfasman, Maria, Dudzik, Bernd, Fenech, Kristian, Lorincz, Andras, Jonker, Catholijn M., Oertel, Catharine
Conversational memory is the process by which humans encode, retain and retrieve verbal, non-verbal and contextual information from a conversation. Since human memory is selective, differing recollections of the same events can lead to misunderstandings and misalignments within a group. Yet, conversational facilitation systems, aimed at advancing the quality of group interactions, usually focus on tracking users' states within an individual session, ignoring what remains in each participant's memory after the interaction. Understanding conversational memory can be used as a source of information on the long-term development of social connections within a group. This paper introduces the MeMo corpus, the first conversational dataset annotated with participants' memory retention reports, aimed at facilitating computational modelling of human conversational memory. The MeMo corpus includes 31 hours of small-group discussions on Covid-19, repeated 3 times over the term of 2 weeks. It integrates validated behavioural and perceptual measures, audio, video, and multimodal annotations, offering a valuable resource for studying and modelling conversational memory and group dynamics. By introducing the MeMo corpus, analysing its validity, and demonstrating its usefulness for future research, this paper aims to pave the way for future research in conversational memory modelling for intelligent system development.
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Social Mediation through Robots -- A Scoping Review on Improving Group Interactions through Directed Robot Action using an Extended Group Process Model
Weisswange, Thomas H., Javed, Hifza, Dietrich, Manuel, Jung, Malte F., Jamali, Nawid
Group processes refer to the dynamics that occur within a group and are critical for understanding how groups function. With robots being increasingly placed within small groups, improving these processes has emerged as an important application of social robotics. Social Mediation Robots elicit behavioral change within groups by deliberately influencing the processes of groups. While research in this field has demonstrated that robots can effectively affect interpersonal dynamics, there is a notable gap in integrating these insights to develop coherent understanding and theory. We present a scoping review of literature targeting changes in social interactions between multiple humans through intentional action from robotic agents. To guide our review, we adapt the classical Input-Process-Output (I-P-O) models that we call "Mediation I-P-O model". We evaluated 1633 publications, which yielded 89 distinct social mediation concepts. We construct 11 mediation approaches robots can use to shape processes in small groups and teams. This work strives to produce generalizable insights and evaluate the extent to which the potential of social mediation through robots has been realized thus far. We hope that the proposed framework encourages a holistic approach to the study of social mediation and provides a foundation to standardize future reporting in the domain.
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The use of a humanoid robot for older people with dementia in aged care facilities
Wu, Dongjun, Pu, Lihui, Jo, Jun, Hexel, Rene, Moyle, Wendy
This paper presents an interdisciplinary PhD project using a humanoid robot to encourage interactive activities for people with dementia living in two aged care facilities. The aim of the project was to develop software and use technologies to achieve successful robot-led engagement with older people with dementia. This paper outlines the qualitative findings from the project's feasibility stage. The researcher's observations, the participants' attitudes and the feedback from carers are presented and discussed.
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Voice Over Body? Older Adults' Reactions to Robot and Voice Assistant Facilitators of Group Conversation
Seaborn, Katie, Sekiguchi, Takuya, Tokunaga, Seiki, Miyake, Norihisa P., Otake-Matsuura, Mihoko
Intelligent agents have great potential as facilitators of group conversation among older adults. However, little is known about how to design agents for this purpose and user group, especially in terms of agent embodiment. To this end, we conducted a mixed methods study of older adults' reactions to voice and body in a group conversation facilitation agent. Two agent forms with the same underlying artificial intelligence (AI) and voice system were compared: a humanoid robot and a voice assistant. One preliminary study (total n=24) and one experimental study comparing voice and body morphologies (n=36) were conducted with older adults and an experienced human facilitator. Findings revealed that the artificiality of the agent, regardless of its form, was beneficial for the socially uncomfortable task of conversation facilitation. Even so, talkative personality types had a poorer experience with the "bodied" robot version. Design implications and supplementary reactions, especially to agent voice, are also discussed.
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Orchestrating workforce ecosystems
Dr. Altman's research focuses on strategy, innovation, platforms, ecosystems, and the future of work. Her work has been published in Harvard Business Review (HBR), MIT Sloan Management Review, Academy of Management Annals, Advances in Strategic Management, Journal of Management Studies, and elsewhere. She was shortlisted for the "2021 Thinkers50 Distinguished Achievement Award for Breakthrough Idea" for research on ecosystems in businesses and organizations. Her 2017 HBR article on product-to-platform transitions has been honored with inclusion in three books in the "HBR 10 Must Reads" series. Before academia, Altman was a vice president at Motorola.
Hoenigman
The focus of my research is an agent-based system for optimizing spatial arrangements of plants on a landscape to maximize their growth and minimize their water use. The optimization criteria include a natural phenomenon known as facilitation, which is observed in water-scarce environments when larger shrubs serve as benefactors to smaller annuals by generating conditions that protect them from harsh afternoon sun. In my modeling and optimization system each plant is an agent with growth requirements. A plant agent's fitness at a given location is defined by a fitness function that includes those growth requirements and a penalty term designed to force facilitation. The landscape design is formulated as a combinatorial optimization problem with a discrete set of locations for each plant on a grid, a fixed number of plants, and a fitness function that defines the performance of a plant at a location. To evaluate the effectiveness of this approach, I applied a variety of search strategies, including simulated annealing and a new agent-based approach that mimics how plant communities evolve over time, to different collections of simulated plant types and landscapes and compared the fitness scores and spatial arrangments in the solutions. The fitness scores from the search strategies were comparable. The search strategies produced different spatial distributions of the larger plants, and all designs exhibited facilitation and lower water use.
Recurrent neural circuits for contour detection
Linsley, Drew, Kim, Junkyung, Ashok, Alekh, Serre, Thomas
We introduce a deep recurrent neural network architecture that approximates visual cortical circuits (Mély et al., 2018). We show that this architecture, which we refer to as the γ-Net, learns to solve contour detection tasks with better sample efficiency than state-of-the-art feedforward networks, while also exhibiting a classic perceptual illusion, known as the orientation-tilt illusion. Correcting this illusion significantly reduces γ-Net contour detection accuracy by driving it to prefer lowlevel edges over high-level object boundary contours. Overall, our study suggests that the orientation-tilt illusion is a byproduct of neural circuits that help biological visual systems achieve robust and efficient contour detection, and that incorporating these circuits in artificial neural networks can improve computer vision. An open debate since the inception of vision science concerns why we experience visual illusions. Consider the class of "contextual" illusions, where the perceived qualities of an image region, such as its orientation or color, are biased by the qualities of surrounding image regions. A well-studied contextual illusion is the orientation-tilt illusion depicted in Figure 1a, where perception of the central grating's orientation is influenced by the orientation of the surrounding grating (O'Toole & Wenderoth, 1977). When the two orientations are similar, the central grating appears tilted slightly away from the surround (Figure 1a, top). When the two orientations are dissimilar, the central grating appears tilted slightly towards the surround (Figure 1a, bottom). Is the contextual bias of the orientation-tilt illusion a bug of biology or a byproduct of optimized neural computations? Over the past 50 years, there has been a number of neural circuit mechanisms proposed to explain individual contextual illusions (reviewed in Mély et al., 2018). Recently, Mély et al. (2018) proposed a cortical circuit, constrained by physiology of primate visual cortex (V1), that offers a unified explanation for contextual illusions across visual domains - from the orientation-tilt illusion to color induction. These illusions arise in the circuit from recurrent interactions between neural populations with receptive fields that tile visual space, leading to contextual (center/surround) effects.
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Sequential mastery of multiple tasks: Networks naturally learn to learn
Davidson, Guy, Mozer, Michael C.
We explore the behavior of a standard convolutional neural net in a setting that introduces classification tasks sequentially and requires the net to master new tasks while preserving mastery of previously learned tasks. This setting corresponds to that which human learners face as they acquire domain expertise, for example, as an individual reads a textbook chapter-by-chapter. Through simulations involving sequences of ten related tasks, we find reason for optimism that nets will scale well as they advance from having a single skill to becoming domain experts. We observed two key phenomena. First, _forward facilitation_---the accelerated learning of task $n+1$ having learned $n$ previous tasks---grows with $n$. Second, _backward interference_---the forgetting of the $n$ previous tasks when learning task $n+1$---diminishes with $n$. Amplifying forward facilitation is the goal of research on metalearning, and attenuating backward interference is the goal of research on catastrophic forgetting. We find that both of these goals are attained simply through broader exposure to a domain.
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