Orange Bank has entered the banking market with Djingo, a virtual advisor powered by IBM's Watson. "The virtual advisor brings customers a unique experience allowing them to interact with their bank when and where they want," said André Coisne, CEO of Orange Bank. For the French, mobile banking is becoming the preferred mode of interaction with their bank. Today, nearly two out of three (63%) French people have downloaded their bank's app on their mobile, and almost half (47%) consult their app at least once a week*. Orange Bank offers a new quality of customer services through a virtual advisor called'Djingo', which is powered by IBM Watson delivered through IBM Services.

"Orange Bank has entered the banking market with an innovative, new offer. Djingo powered by Watson is one of the bank's innovations. The virtual advisor brings our customers a unique experience allowing them to interact with their bank when and where they want," said André Coisne, CEO of Orange Bank. For the French, mobile banking is becoming the preferred mode of interaction with their bank. Today, nearly two out of three (63%) French people have downloaded their bank's app on their mobile, and almost half (47%) consult their app at least once a week*.

Orange Bank launched artificial intelligence (AI)-based customer service support for its mobile-first bank, a move the company hailed as a first in the French market. The assistant will use Orange's Djingo, a French language AI service unveiled in April 2017 and set to be rolled out across a range of the operator's other services, including as a voice control for smart home applications. Orange said Djingo would be the first point of contact for customers, with specific types of queries then referred to its customer relationship centre to be dealt with by a member of staff. It added the virtual assistant – which uses technology from IBM's Watson system – allows customers to perform functions such as blocking cards at any time. Orange Bank CEO Andre Coisne said: "Orange Bank has entered the banking market with an innovative, new offer. The virtual adviser brings our customers a unique experience allowing them to interact with their bank when and where they want."

How many virtual assistants can you fit in one smartphone? European network operator Orange is hoping there's room to squeeze in one more. With the right apps, you can already talk to Alexa, Cortana and Google through your smartphone -- and maybe also to Siri or Bixby if you went with one of the big brands. Djingo will be able to answer questions, send text messages, place calls, play music and video from Orange's set-top box, and control smart home devices. It draws on the company's research into linguistics and artificial intelligence, and will even offer financial advice in conjunction with a new banking service Orange is launching, the company said.