In many machine learning applications, there are multiple decision-makers involved, both automated and human. The interaction between these agents often goes unaddressed in algorithmic development. In this work, we explore a simple version of this interaction with a two-stage framework containing an automated model and an external decision-maker. The model can choose to say PASS, and pass the decision downstream, as explored in rejection learning. We extend this concept by proposing learning to defer, which generalizes rejection learning by considering the effect of other agents in the decision-making process. We propose a learning algorithm which accounts for potential biases held by external decision-makers in a system. Experiments demonstrate that learning to defer can make systems not only more accurate but also less biased. Even when working with inconsistent or biased users, we show that deferring models still greatly improve the accuracy and/or fairness of the entire system.

Learning to Defer (L2D) enables a classifier to abstain from predictions and defer to an expert, and has recently been extended to multi-expert settings. In this work, we show that multi-expert L2D is fundamentally more challenging than the single-expert case. With multiple experts, the classifier's underfitting becomes inherent, which seriously degrades prediction performance, whereas in the single-expert setting it arises only under specific conditions. We theoretically reveal that this stems from an intrinsic expert identifiability issue: learning which expert to trust from a diverse pool, a problem absent in the single-expert case and renders existing underfitting remedies failed. To tackle this issue, we propose PiCCE (Pick the Confident and Correct Expert), a surrogate-based method that adaptively identifies a reliable expert based on empirical evidence. PiCCE effectively reduces multi-expert L2D to a single-expert-like learning problem, thereby resolving multi expert underfitting. We further prove its statistical consistency and ability to recover class probabilities and expert accuracies. Extensive experiments across diverse settings, including real-world expert scenarios, validate our theoretical results and demonstrate improved performance.

We present a comprehensive study of surrogate loss functions for learning to defer.

Wepropose alearning algorithm which accounts for potential biases held by external decision-makers in a system.

Large language models (LLMs) have achieved a remarkable performance on diverse tasks across multiple domains, as reported in recent surveys [Wei et al., 2022, Bubeck et al., 2023].

We present a comprehensive study of surrogate loss functions for learning to defer. We introduce a broad family of surrogate losses, parameterized by a non-increasing function $\Psi$, and establish their realizable $H$-consistency under mild conditions. For cost functions based on classification error, we further show that these losses admit $H$-consistency bounds when the hypothesis set is symmetric and complete, a property satisfied by common neural network and linear function hypothesis sets. Our results also resolve an open question raised in previous work [Mozannar et al., 2023] by proving the realizable $H$-consistency and Bayes-consistency of a specific surrogate loss. Furthermore, we identify choices of $\Psi$ that lead to $H$-consistent surrogate losses for *any general cost function*, thus achieving Bayes-consistency, realizable $H$-consistency, and $H$-consistency bounds *simultaneously*. We also investigate the relationship between $H$-consistency bounds and realizable $H$-consistency in learning to defer, highlighting key differences from standard classification. Finally, we empirically evaluate our proposed surrogate losses and compare them with existing baselines.