Many companies have been using chatbots to provide automatic, scalable, and personalized customer care services. You may think building a chatbot to this end is an easy task, just defining a sequence of messages according to the standard conversation flow, right? No, there is a lot more to it than that! In order to deliver a pleasant experience to end-users (or simply users) and to keep them engaged, the Conversational Designers need to put in quite a bit of effort. Usually, they deep-dive into diverse articles and studies to better understand the business.

What is the future of chatbots? As the Chief Product Officer of an AI bot-building platform, I get this question a lot, and there are many ways to answer it. As a company, I think we can only answer this question if we know where we are planning to go. Which goal are we aiming for? Chatlayer's mission is to make it possible for everyone to have a personal conversation at any time.