Were you unable to attend Transform 2022? Check out all of the summit sessions in our on-demand library now! From what we buy to where we work, everyone is seeking a more intuitive, personalized experience surrounding all that we do. The best user experiences feel effortless, offering instant recommendations that give us what we want without requiring us to spend valuable time providing our preferences. Think of any light-touch, data-rich experience leading you where you need to go, offering you something you didn't know you needed or connecting you to the solution you were looking for.

BOK Financial has spent the last few years refining its recruitment strategy. One motivation is to diversify its employee base. The Tulsa, Okla., company has updated job descriptions to remove gender bias and revamped its interview process to be more structured. It also enhanced its training: In 2016, every recruiter completed a Certified Diversity and Inclusion Recruiter training program run by AIRS, a division of payroll company ADP. BOK rolled out its own six-month diversity and inclusion accreditation program last year, which focuses on understanding inclusion and unconscious bias.

Bottom Line: Dexcom and Micron adopting a single AI platform for talent management that adapts to their specific HR strategies and provides new insights is delivering significant results. AI-based platforms provide new insights, intelligence and guidance to CHROs and HR leaders, helping them close the growing talent gaps their organizations face. By integrating hiring, internal mobility, diversity & inclusion, contingent workforces, training & development and performance management all on a single AI platform, HR leaders gain greater insights into closing talent gaps. And it's encouraging to see how AI platforms evaluate candidates on their capabilities while anonymizing factors that might lead to hiring bias. Interested in learning more about why AI platforms are gaining adoption, I recently attended a webinar co-hosted by Talent Tech Lab (TTL) and Eightfold.ai The webinar is titled An AI-First Approach to Recruiting with Eightfold and TTL.

Traditionally slow to embrace cutting-edge technology, the real estate industry is catching up with the swift pace of tech evolution. Among companies leveraging advancements in artificial intelligence (AI) is Atlanta, Ga.-based RentPath, whose brands -- ApartmentGuide.com, The company's recent adoption of AI and machine learning to power its career site is helping position RentPath for current and future talent needs. In the B2B realm, the company's sales team works with property management companies to extend their reach to the customer and drive leads back to those companies. On the B2C side, its product managers work to simplify renters' journeys, overseeing features that enable renters to identify prospective rentals and schedule their first visits to properties.

"Alexa, help me find a job at McDonald's." That's how interested job seekers can start an application with the global fast-food company, McDonald's recently announced. Claiming it to be the world's first voice-initiated job application process, the company has launched McDonald's Apply Thru, which works on Amazon Alexa and Google Assistant. The app is currently available in the United States, Australia, Canada, France, Germany, Ireland, Italy, Spain and the United Kingdom and is expected to roll out to other countries in the coming months. Once Alexa or Google Assistant responds, users are asked to provide basic information, such as their name, contact information, job area of interest and location. Potential applicants then receive a text message with a link to the McDonald's careers site to continue their application process.

As competition for top talent in every industry heats up, an award-winning AI assistant named Olivia is stepping in to help recruiters and job candidates speed past antiquated hiring norms. The brainchild of Aaron Matos, co-founder and CEO of Paradox, Olivia is entirely mobile and relies on text messaging to compress the timespan between screening qualified people and hiring dates. "The assistant's job is to get work done, and that's what Olivia focuses on," said Matos. This frees up the recruiter's time for more valuable responsibilities, like talking face-to-face with qualified candidates." Paradox was born out of Matos' obsession with people's feelings about work. "When people love their work, they build great teams and companies can accomplish great things," he said. "I went into HR with that as my mission -- to figure out how to get people to love their work.

Artificial intelligence is the ability of computers performing tasks that would typically have required humans. The aim is to have machines that act and react exactly like humans; we're a long way off from that as computers don't understand emotions, empathy, compassion ...yet! It was Alan Turing in 1950 who asked the question "Can machines think?" That question triggered the quest to find out and also the Turing test, which is a method to determine if a machine is intelligent. Currently, we have AI systems that are powered by machine learning, deep learning and some are powered by simple rules.

How are you using Watson in your business? We wanted to improve the candidate experience by creating interactions with job seekers visiting our career site, as well as increase the number of applications we receive for hard-to-fill roles. Watson Candidate Assistant answers general questions about working at NBCUniversal, and it recommends jobs based on keyword matching between openings and the job seeker's resume. Candidates using a traditional job search may look by functional areas or job titles, but that might not match our company's vernacular. We can now drive candidates to roles they might not have found.

Companies that are transforming successfully in the digital world understand that technology is important, but it's really about people. Employees must be empowered with the right skills. Not every millennial is tech savvy, and many baby boomers remain flexible and eager to learn. Thanks to machine learning and artificial intelligence (AI), more and more tasks in all lines of business are being automated. To differentiate themselves from machines, people will need skills to solve problems that arise when bots can't answer the standard questions.

Earlier this week in San Francisco, Jibe participated in a Google press event and the launch of new machine learning APIs for the Google Cloud Platform. Specifically for enterprise HR, Google announced its Google Cloud Jobs API which understands which of a company's jobs best match a jobseeker's preference. For talent acquisition leaders machine learning might seem like something out of a sci-fi movie. Simply put, machine learning is software programs that get smarter and make better recommendations as they are exposed to more data. Examples of machine learning are recommendations for Facebook friends, Netflix movies, AirBnB listings or Amazon products.